Scott Avery
Spruce Home,AB
Summary
Driven Pro Services Customer Service Associate at Rona+ with a proven track record of enhancing customer satisfaction through expert problem resolution and exceptional product knowledge. Skilled in customer support and team collaboration, successfully processed orders with accuracy, and improved customer experience, demonstrating a strong ability to understand and meet customer needs.
Overview
5
5
years of professional experience
Work History
Pro Services Customer Service Associate
Rona+
2020.02 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Education
Ontario Secondary School Diploma -
Qunite Secondary School
Belleville, ONSkills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Complex Problem-Solving
- Stock replenishment
- Product and service solutions
- Refunds and exchanges
- Sales closing
- Inventory Control
- Computer Skills
- Relationship Building
- Product and service knowledge
- Understanding Customer Needs
- Retail store support
- POS systems expert
- Order Fulfillment
- Product Recommendations
- Policies and Procedures Adherence
- Strategic sales knowledge
- Product Sales
- Sales and Upselling
- Billing Adjustments and Refunds
- Order and Refund Processing
- Professional telephone demeanor
- Order Processing
- POS Systems and Ordering Platforms
- Sales expertise
- Merchandise Orders and Exchanges
Languages
English
Full Professional
Timeline
Pro Services Customer Service Associate
Rona+
2020.02 - Current
Ontario Secondary School Diploma -
Qunite Secondary School