Devean Brown

Chino Hills

Summary

Dynamic Customer Service Associate expertise in enhancing customer satisfaction and optimizing workflow efficiency. Skilled in problem resolution and heavy lifting, I effectively collaborated with teams to streamline operations and maintain safety standards, ensuring timely service delivery and a well-organized environment.

Overview

years of professional experience

Certification

Work History

Customer Service Associate / Pro Loader

Lowes

Chino Hills, CA

06.2023 - Current

Customer Assistance- Greet Pro customers, answer questions, and manually or mechanically load heavy merchandise directly into trucks or trailers
Material Handling- Pull and Prepare specific Pro Orders, move bulky items, and help keep the lumber or Pro canopy area full stocked
Safety & Maintenance- Keep the Pro area clean, Sweep debris, safely operate forklifts or pallet jacks, and assist retrieving carts and keeping the store entrance organized
Conduct regular stock checks and organize merchandise displays to optimize product availability and visibility.
Collaborate with team members to achieve monthly targets and optimize workflow efficiency.
Increase team productivity with effective communication and coordination of tasks.
Assisted customers with product selection and inquiries, enhancing overall satisfaction and experience.
Maintained knowledge of store promotions and inventory, providing informed recommendations to customers.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Package Handler

FedEx:Ground

Chino, CA

02.2022 - 10.2022

Operate material handling equipment to efficiently move packages within the facility.
Sort and labeled packages accurately to ensure timely delivery.
Maintain cleanliness and organization of work areas to promote safety and efficiency.
Collaborate with team members to streamline package processing workflows.

Education

High School Diploma -

Buena Vista High School