Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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Sahil Gupta

Calgary,AB

Summary

A dedicated customer advocate with expertise in managing complex and high-value accounts, adept at ensuring seamless journeys towards success. Seeking a challenging yet rewarding role that leverages eight years of experience in providing fast, accurate, and empathetic support to a diverse range of customers, while also fostering deeper client relationships.

Overview

11
11
years of professional experience

Work History

Customer Service Associate – Pro Sales

LOWE’S HOME IMPROVEMENT
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved weekly, monthly, and annual sales targets while meeting margin goals
  • Keeping up to date knowledge of in-store promotions and marketing initiatives.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Specialist

WELBILT Inc. (GARLAND)
09.2021 - 04.2023
  • Tracking of account sales orders, product lead times, delivery schedules, equipment returns and replacements
  • Serviced 3 Tier-1, Quad 1 Accounts by working on support and order change request tickets
  • Advising clients on their queries and handled all aspects of an assigned sales territory and/or accounts
  • Ensuring client query resolution within the prescribed SLAs, via phone, email or fax; including inquiries and issues about products and services
  • Extensively used Teams to ensure high retention and increased customer spend in under 12 months
  • Designed a rigorous follow-up process and took ownership for the customer's account until a question is answered or an issue is resolved, thereby ensuring client satisfaction and repeat orders.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Sales Associate (part Time)

Love to Walk
12.2020 - 08.2021
  • Managed retail store, ensuring appropriate product positioning, maintaining stock, handling inventory, and overseeing all cash and non-cash transactions.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Junior Associate

M/s Bimal Kumar Jain & Associates
12.2017 - 10.2020
  • Assisted in drafting contractual agreements, pleadings and affidavits within principal areas of practice including property, rent disputes, consumer laws and criminal matters with some exposure to technology and matrimonial matters
  • Provided advice on legal rights to the clients, while encouraging them to adopt alternate dispute resolution and avoid litigation
  • Extensive research on case laws, journals, judgments concerning issue of custody and guardianship, negotiable instrument matters, rent disputes
  • Pro-actively cross examined witnesses in the court in collaboration with senior lawyer.

Administrative Assistant

Industrial Gears
10.2013 - 09.2016
  • Assisted the General Manager of the company by processing daily transactions, such as receiving payment for goods or services, exchanges or refunds where applicable
  • Streamlined data input methods and consolidated spreadsheets, cutting labor costs and improving team productivity
  • Analyzed client’s business processes and requirements while managing multiple deadlines
  • Collaborated with the owner to improve the data systems, resulting in a 31% efficiency increase
  • Aided in the performance evaluation of workers, Foremen and supervisors, along with the grievance report for the Manager to support future actions
  • Implemented a digital filing solution that improved records management and customer follow-up processes by 15%.

Education

Bachelor of Arts -

Punjabi University

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Data Entry
  • MS Office

Professional Highlights

  • Multi-tasker and able to work well under pressure
  • Excellent interpersonal, oral and written communication skills, with proficiency in English, Hindi and Punjabi
  • Order processing and order management.
  • Skillful in Billing and Invoicing and Client Servicing.
  • Excellent time management, prioritization and organizational skills
  • Strong knowledge of all MS Office applications, including Outlook, Word and Excel.
  • Team player and committed to cooperation to achieve goals
  • Critical thinking, Self-Starter, quick learner, detail oriented and adaptable to new situations and processes quickly
  • Familiar with CRM and Data Entry.
  • Worked actively on special Rent and Consumer Law cases.

Timeline

Customer Service Associate – Pro Sales

LOWE’S HOME IMPROVEMENT
04.2023 - Current

Customer Service Specialist

WELBILT Inc. (GARLAND)
09.2021 - 04.2023

Sales Associate (part Time)

Love to Walk
12.2020 - 08.2021

Junior Associate

M/s Bimal Kumar Jain & Associates
12.2017 - 10.2020

Administrative Assistant

Industrial Gears
10.2013 - 09.2016

Bachelor of Arts -

Punjabi University

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Sahil Gupta