Sayam Sayam
Brampton,Canada
Summary
Experienced specialist passionate about delivering outstanding service and 2 years of experience in logistics and sales. Proven proficiency in dispatch and freight brokerage, eligible for CIFFA ensuring seamless coordination of shipments and fostering strong client relationships A results-oriented professional with a track record of achieving targets, optimizing operations, and leading teams. I committed to ensuring cost efficiencies, maintaining health and safety standards, and fostering positive associate labor relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons, Canada
02.2022 - Current
- Handled Customer issues were handled with sensitivity and calmness so 99% of problems will be solved
- Monitored health and safety protocols for team of 15 members, ensuring compliance with hazardous materials and equipment regulations
- Implemented a performance tracking system, closely monitoring team member performance, and providing coaching and support to enhance customer service.
Distribution Coordinator
TJX, Brampton, Ontario
04.2022 - 08.2022
- Manage high team 20 of employees while maintaining warehouse compliance and establishing internal control processes to guarantee inventory correctness
- Proactively identified and addressed departmental obstacles to ensure a balanced production flow, optimizing efficiency and minimizing downtime
- Create replenishment and on-demand transfer orders monthly in collaboration with sales managers.
Sales Manager
Gee Pee Bio Fert India, Phagwara, India
04.2021 - 09.2021
- Arranged new products with enticing displays and advertising to boost consumer purchases and move surplus items to the warehouse to save 10% on expenses
- Managed the cash register, communicate with customers for solving 20 problems a day, and sales floor, routinely exceeding sales and promotional targets.
Education
Business Management - International Business -
Lambton College
Mississauga, ON08.2023
Bachelor of Commerce - Finance
GNA University
Punjab,india 12.2020
Skills
- Business Administration
- Priority Management
- Business Planning
- Customer Relationship Management
- Critical Thinking
- Microsoft Office Suite
- Advanced Excel
- Active listener
- Disciplined
- Customer Service Standards
Certifications And Voluntary Work
- Participate as a volunteer at Tim Hortons Foundation Camp, actively involved in providing support and contributing to the enrichment of camp experiences for children and youth.
- Engaged in volunteer activities with the Hamara Bharat Foundation throughout the COVID-19 pandemic, dedicated to providing assistance and support to underserved communities in India during the challenging year of 2020.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Able to use the Avaal e manifest, load link, and Dat power
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed security Guard -2022
- First Aid and CPR License -2022
- Dispatching and freight brokerage- 2023
- Digital Marketing Google -2020
- Management of new products and developments Nptel, India -2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Distribution Coordinator
TJX, Brampton, Ontario
04.2022 - 08.2022
Supervisor
Tim Hortons, Canada
02.2022 - Current
Sales Manager
Gee Pee Bio Fert India, Phagwara, India
04.2021 - 09.2021
Business Management - International Business -
Lambton College
Bachelor of Commerce - Finance
GNA University
- Licensed security Guard -2022
- First Aid and CPR License -2022
- Dispatching and freight brokerage- 2023
- Digital Marketing Google -2020
- Management of new products and developments Nptel, India -2020
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