Adonis Zolina
Saskatchewan,Canada
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Supervisor
Tim Hortons Canada
11.2021 - Current
- Trains, orients, and monitors new team members; assists in running company-wide incentive programs; maintains operational efficiency; supervises team members; leads by example.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Supervised ongoing daily production phases.
Restaurant Manager
BURGER KING SINGAPORE PTE LTD
01.2018 - 10.2021
- Communicates with suppliers; maintains staffing levels; supervises staff; implements financial controls; resolves customer complaints; trains and develops staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Restaurant Assistant Manager
BURGER KING SINGAPORE PTE LTD
06.2014 - 12.2017
- Directs preparation and sale of products; motivates team; supervises training; enforces compliance with regulations; recruits and retains talent.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Adhered to food safety regulations meticulously while preparing dishes according to established recipes and presentation guidelines.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods.
- Monitored employee performance closely for areas of improvement; provided constructive feedback as necessary.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Contributed to a positive work environment by fostering open communication channels between management and staff members as well as encouraging teamwork among colleagues.
- Trained new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team.
- Implemented cost-saving measures through waste reduction strategies, leading to improved profit margins for the establishment.
- Handled cash transactions accurately and maintained an organized register for efficient end-of-shift reconciliations.
Training and Development Officer
PERFECTO GROUP OF COMPANIES
03.2013 - 12.2013
- Assists in training programs; develops training materials; organizes events; provides administrative support; maintains confidentiality.
- Conducted regular evaluations of training effectiveness, refining methods as needed to maximize results.
- Evaluated employee performance and tailored individual development plans to address areas of improvement.
- Implemented e-learning platforms to provide employees with flexible access to professional development resources.
- Facilitated communication between departments through team-building exercises and interdepartmental workshops.
- Collaborated with management to identify workforce needs, aligning training efforts with organizational goals.
- Improved employee skill sets by developing and implementing comprehensive training programs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
Master of Business Administration in Leadership and Sustainability -
University of Cumbria
United Kingdom09.2025
Bachelor of Science in Hotel and Restaurant Management -
GOLDENSTATE COLLEGE
Philippines04.2011
Skills
Effective Leadership
Motivational Skills
Coaching and Mentoring
Attention to Detail
Team Supervision
Goal Setting
Evaluating Employee Work
Performance Evaluations
SMART goals
Key Performance Indicators
Hiring and Training
Budgeting and forecasting
Inventory Management
Certification
- Leadership, Ethics, and Corporate Accountability, Harvard Business School Online, 07/26/23
- Food Safety Certificate, ServSafe International, 17441045, 3987049, 10/10/19, 10/10/24
References
- Ellen Grace Alcala, Former Restaurant Manager, Tim Hortons, Saskatchewan, SK, Canada, +1 306 480-1338
- Joy Marie Alilio, Admin Assistant, Legal Aide, Meadowlake, SK, +1 (306) 240-5688
- Pearl Joy Nuesca, Admin Assistant, Ministry of Justice and Attorney General, Saskatoon, SK, +1 (639) 537-0278
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Supervisor
Tim Hortons Canada
11.2021 - Current
Restaurant Manager
BURGER KING SINGAPORE PTE LTD
01.2018 - 10.2021
Restaurant Assistant Manager
BURGER KING SINGAPORE PTE LTD
06.2014 - 12.2017
Training and Development Officer
PERFECTO GROUP OF COMPANIES
03.2013 - 12.2013
Master of Business Administration in Leadership and Sustainability -
University of Cumbria
Bachelor of Science in Hotel and Restaurant Management -
GOLDENSTATE COLLEGE
- Leadership, Ethics, and Corporate Accountability, Harvard Business School Online, 07/26/23
- Food Safety Certificate, ServSafe International, 17441045, 3987049, 10/10/19, 10/10/24
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