Sukhdeep Kaur

Surrey,BC

Summary

Career Objective: To seek a challenging yet rewarding role where I can leverage my experience.

I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

years of professional experience

Work History

Crew Team Member

Tim Hortons Canada

01.2021 - 01.2025

Took orders for customers and handled payments
Managed call-in drink orders
Created beverages according to customers specifications and double-checked all orders for accuracy
Ensured each area of the coffee shop was fully stocked at all the times
Cleaned coffee makes each day
Created new drink recipe each month
Addressed and resolved customer complaints in polite and professional manner.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.

Education

Diploma - Recreation therapist

Lambton College

Mississauga, ON

01.2022

Diploma - General Academics

SBS Senior Secondary

01.2020

Skills

Communication: Clearly articulates information, actively listens and responds appropriately
Empathy: Understands and relates well to customer needs and emotions
Problem-solving: able to identify and resolve customer issues efficiently
Adaptability: Adjusts to changing situations and customer needs
Patience: Remains calms and understanding in challenging situations
Time Management: Prioritizes tasks and meets deadlines efficiently

Stress Management: Maintains composure under pressure
Interpersonal Skills: Builds rapport and maintains positive relationships with customers
Active Listening: Pays close attention to customer concerns and needs
Conflict Resolution: Able to de-escalate difficult situations and finds solutions
Positivity: Maintains a professional positive and helpful attitude Strong team player and collaborator

Languages

English

Professional Working

Punjabi