Satwinder Singh
Calgary,AB
Summary
Experienced Customer Service and Technical Support professional transitioning into IT Support. Skilled in troubleshooting, hardware/software setup, and delivering technical support in a fast-paced environment. Proven ability to provide excellent service, collaborate with internal teams, and ensure smooth operation of workstations and associated software.
Overview
16
16
years of professional experience
Work History
Customer Experience and Technical Specialist
Mogo Finance Technology
04.2010 - Current
- Managed technical support tasks including troubleshooting hardware and software issues for users, ensuring minimal downtime
- Provided technical guidance for system and device setups, including user onboarding, account setup, and hardware configuration
- Delivered exceptional service by troubleshooting and resolving user issues with VoIP Cloud Phone Systems and peripheral devices (printers, scanners)
- Collaborated with internal teams to identify, escalate, and resolve complex technical issues efficiently
- Maintained detailed records of support requests, issue resolutions, and system configurations using internal tracking systems
- Assisted in ongoing IT projects, including system upgrades, software deployments, and hardware maintenance.
Technical Support Representative
Convergys
10.2008 - 02.2009
- Provided front-line technical support for home networking customers, troubleshooting gateway and modem-router configurations
- Resolved technical issues with computer hardware and software, delivering customer satisfaction
- Set up and managed technical work activities and schedules, maintaining timely support delivery
- Assisted customers with network configurations and promoted product features to enhance user experience
- Maintained accurate documentation of support interactions and technical issues.
Education
06.2023
04.2020
02.2010
Bachelor of Computer Application -
01.2001
Skills
- IT Support Desk Management
- Basic Troubleshooting (Hardware, Software, Peripherals)
- VoIP Cloud Phone System Support
- User Onboarding & Account Setup
- Computer Hardware & Operating Systems Installation
- Networked Printer Setup & Troubleshooting
- MS Office Suite (Excel, Word, PowerPoint, Outlook)
- Office365 Administration & Support
- Excellent Communication (Verbal & Written)
- Strong Multitasking & Prioritization Abilities
- Record Keeping & Ticketing System Management
- Familiarity with Project Management
Technicalcompetencies
Windows, MacOS, Linux, Microsoft Office365 (Word, Excel, PowerPoint, Outlook), Teams, PC Configuration, Printers, Scanners, Peripherals, VoIP Cloud Phone System, Network Printer Setup, Modem-Router Configurations, Record Keeping & Issue Tracking
References
Available upon request.
Timeline
Customer Experience and Technical Specialist
Mogo Finance Technology
04.2010 - Current
Technical Support Representative
Convergys
10.2008 - 02.2009
Bachelor of Computer Application -
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