Sashika Senanayake
Hamilton,ON
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Arpico Super Centre
Colombo, Sri Lanka
03.2020 - 08.2023
- Ensured that all customer queries were handled quickly and professionally.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Prepared detailed reports of daily activities for management review.
Cashier Supervisor
Pizza Hut
Colombo, Sri Lanka
05.2017 - 02.2020
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Coordinated with other departments regarding payment issues that may arise.
- Performed daily bank deposits accurately and within company guidelines.
- Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
Education
Post-Degree Certificate - Global Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2025
Skills
- Customer Relationship Management
- Issue Escalation
- Payment management
- Account Management
- Customer Needs Assessment
- Technical Support
- Team Collaboration
- Complaint resolution
- Operational Efficiency
- Task Delegation
- Workplace Safety
- Resource Allocation
- Bank Deposit Preparation
- Report Generation
- Point of sale systems
- Retail Operations
Languages
English
Professional
Accomplishments
- Achieved high customer satisfaction scores through personalized service and efficient order fulfillment.
- Received positive feedback from customers for resolving inquiries and ensuring order accuracy.
- Maintained excellent attendance and reliability, consistently meeting shift requirements and contributing to team success.
Timeline
Customer Service Executive
Arpico Super Centre
03.2020 - 08.2023
Cashier Supervisor
Pizza Hut
05.2017 - 02.2020
Post-Degree Certificate - Global Business Management
Mohawk College of Applied Arts And Technology
Similar Profiles
Hemeshi PinidiyaHemeshi Pinidiya
Retail Assistant at Arpico Super CentreRetail Assistant at Arpico Super Centre
Asela DissanayakeAsela Dissanayake
Warehouse Operative at Arpico Super CentreWarehouse Operative at Arpico Super Centre
Shehan DilshanShehan Dilshan
Cashier at Arpico super CentreCashier at Arpico super Centre