Jaspinder Jeet Kaur
Halifax,NS
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability, and drive business results. Astute call center professional offering polished communication skills. Brings excellent organizational skills, and talent for overcoming customer objections. Self-motivated, and a true team player. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
HGS
08.2023 - 01.2024
- Provided company information and policies to customers through phone, email, and online chat.
- Responded promptly to emails sent by customers seeking assistance.
- Assisted customers with product returns or exchanges according to established guidelines.
- Processed orders accurately and efficiently in accordance with company policies.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Described product and service benefits to enhance customer understanding.
- Escalated critical issues to supervisor to prevent revenue loss and policy cancellations.
- Informed customers of promotions and deals to increase sales opportunities.
- Handled inquiries and suggestions professionally to ensure customer satisfaction.
- Maintained high customer satisfaction by addressing needs and resolving concerns promptly.
- Actively listened to customers, quickly addressing concerns before escalation to supervisor.
Customer Service Manager
McDonalds
09.2022 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Supervised employees and assessed performances to determine training needs, and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures, company-wide.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Developed and implemented strategies for providing excellent customer service experience.
Customer Service Representative
Sobeys
03.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Education
Associate of Management - Hospitality And Tourism Management
MSVU
Halifax, NS03.2022
Bachelor of Science - Business Economics
Punjabi University
India05.2017
Skills
- Issue Escalation
- Customer Relationship Management
- Customer Needs Assessment
- Payment Management
- Relationship Building
- Account Management
- Product Sales
- Customer Retention
- Contract Negotiation
- Troubleshooting
- Returns Processing
- Documentation and Notes
- Customer service
- Complaint resolution
- Sales promotion
- Customer feedback
- Team leadership
- Customer relationship management
- Workflow management
- Time management
- Technical support
- Effective communication
- Training development
- Public speaking
- Presentation skills
- Payment management
- Company policy adherence
Languages
4
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Customer Service Executive
HGS
08.2023 - 01.2024
Customer Service Manager
McDonalds
09.2022 - 06.2023
Customer Service Representative
Sobeys
03.2021 - 08.2022
Associate of Management - Hospitality And Tourism Management
MSVU
Bachelor of Science - Business Economics
Punjabi University