Sarnagat Dhiman
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Seeking a managerial position to further develop leadership skills and goals.
Overview
4
4
years of professional experience
Work History
Pre-Boarding Screening Officer
GardaWorld
09.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed and maintained positive rapport with passengers and other airport personnel
- Responded effectively to security incidents and provided guidance regarding security procedures
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Administrative Lead (Work From Home)
Paragon Contracting
05.2021 - Current
- Increased customer service success rates by quickly resolving issues
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Offered technical support and troubleshot issues to enhance office productivity
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
Supervisor
Bath & Body Works
07.2019 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Train, coach, reward and motivate associates to improve selling and the customer experience
- Assist store management in conducting onboarding and continued training of the associate team
- Incorporated asset protection and safety messages into daily operations
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands
Education
Professional Diploma - User Experience Design
UX Design Institute
Dublin, Ireland03.2021
High School Diploma -
Castlebrooke Secondary School
Brampton, ON06.2016
Skills
- Fluent in English, Punjabi and Hindi
- Multitasking Capabilities
- Active Listening
- Organizational Skills
- Customer Relationship Management (CRM)
- Team Leadership
- Verbal and Written Communication
- Conflict Resolution
Timeline
Pre-Boarding Screening Officer
GardaWorld
09.2022 - Current
Administrative Lead (Work From Home)
Paragon Contracting
05.2021 - Current
Supervisor
Bath & Body Works
07.2019 - 08.2022
Professional Diploma - User Experience Design
UX Design Institute
High School Diploma -
Castlebrooke Secondary School
Similar Profiles
Nourdine Ali MfotieNourdine Ali Mfotie
Agent de sécurité at GardaworldAgent de sécurité at Gardaworld
Ronald WinstonRonald Winston
Shift Supervisor at GardaWorldShift Supervisor at GardaWorld
Teanna JacksonTeanna Jackson
Site Supervisor/Security Officer at GardaWorldSite Supervisor/Security Officer at GardaWorld
Michael SheltonMichael Shelton
Armed Security Officer at GardaWorldArmed Security Officer at GardaWorld
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group