Nazim Rahman
Toronto,Ontario
Summary
Self-motivated with a strong background in customer service. A strong leader who takes control of any task and execute the best outcome for it. Passion for helping others, going above and beyond for the needs of others. Strong and mindful person who’s determine to learn and educate himself to the task that’s been given.
Overview
5
5
years of professional experience
Work History
Pre-Boarding Screening Officer
garda
Toronto, ON
05.2022 - Current
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs and tickets to allow guests passage.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Monitored and conducted passenger screening.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Completed thorough zone searches to check for physical tampering and restricted items.
Sales Associate
Footlocker
Toronto
10.2021 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Associate
Walmart
Woodbridge, ON
10.2018 - 11.2022
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Investigated and resolved issues to drive better service for customers and employees.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Cleaned shelves, counters and tables to maintain organized store.
Education
GED -
Humber College
Toronto, ON05.2018
Skills
- SKILLS AND ABILITIES
- Behavioral Analysis
- Customer Relations Skills
- Team Management
- People Skills
- Active Listening
- Problem Resolution
- Friendly, Positive Attitude
- Good Work Ethic
- Customer Service
- Organizational Skills
- Conflict Resolution
- Critical Thinking
- Relationship Building
- Maintenance & Repair
- Training & Development
- Team Building
- Computer Skills
- Reliable & Trustworthy
- Data Management
Timeline
Pre-Boarding Screening Officer
garda
05.2022 - Current
Sales Associate
Footlocker
10.2021 - Current
Associate
Walmart
10.2018 - 11.2022
GED -
Humber College
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