Navreet Kaur
Brampton,ON
Summary
Customer Service Specialist with 5+ years of experience with excellent customer satisfaction record. Ability to work under tight deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Pre - Boarding Screening Officer
GardaWorld Security
11.2021 - Current
- Discretely observe behavior and demeanor of travelers and staff to screen for suspicious actions.
- Develop and maintain positive rapport with passengers and other airport personnel.
- Operate x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interaction with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintain awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Respond effectively to security incidents and provided guidance regarding security procedures.
- Respond to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
Customer Care specialist
Millennium 1 Solutions
12.2020 - 03.2022
- Handled inbound customer calls concerning standard credit card inquiries, transactions, account maintenance and online support related to account management
- Provided account management information such as balance, due date, and minimum payment due, account closing and credit limit changes
- Responded to customer inquiries in a pleasant, courteous, professional, and well-informed manner
- Identified customer needs and documented any account changes
- Analyzed information presented by the customer and identified resolutions or next steps based on the nature of the inquiry
- Adhered to the Millennium Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while managing requirements in relation to PCI compliance standards
- Stayed up to date on program information and business initiatives, as well as corporate products and processes.
Sales Supervisor
Hudson Group, Edmonton Airport, AB
05.2018 - 05.2020
- Conducted store opening, closing and shift change procedures
- Performed all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations and deposits
- Ensured telephones are answered in a consistent business-like manner and are used for business-related purposes only
- Promoted exceptional customer service by engaging clients on sales floor.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Receptionist
Colors Innovation, Mississauga, ON
07.2017 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Global Business Management -
Humber College
Toronto, Canada08.2017
Bachelor of Commerce -
Guru Nanak Dev University
Amritsar, India05.2015
Skills
- Outstanding experience providing exceptional customer service in a diverse work environment
- 5 Years of experience as a customer service representative
- Phenomenal marketing skills of time management and revenue generation
- Multilingual: English, Hindi, and Punjabi
- Exceptional intellectual and team building skills with a vision to meet the goals and quotas
- Well versed with MS Office suite including Excel, Power Point, Word, and Outlook
- Created and executed college presentations for market professionals from the industry
- Active Listening Abilities
- Documentation and Reporting
Academic Highlights
- Project Experience
- Performance group, Emson Gears Ltd: Our group prepared financial summaries and reports from the data collected from the organization. We computed financial ratios such as current ratio, quick ratio, inventory turnover ratio and leverage ratio based on the accounts prepared. The main objective behind this was to find out financial trends in the company and present those trends.
- Primark - Marketing Case Study: Conducted research on Canadian market to determine if a British company should expand internationally. Analyzed market trends in other countries in order to know the product efficiency. Executed finances to be raised and an implementation plan for the company to be expanded.
- Academic Excellence
- Excellence award in Presenting Art
Volunteer Experience
Volunteer - Food Donations
Timeline
Pre - Boarding Screening Officer
GardaWorld Security
11.2021 - Current
Customer Care specialist
Millennium 1 Solutions
12.2020 - 03.2022
Sales Supervisor
Hudson Group, Edmonton Airport, AB
05.2018 - 05.2020
Receptionist
Colors Innovation, Mississauga, ON
07.2017 - 10.2017
Global Business Management -
Humber College
Bachelor of Commerce -
Guru Nanak Dev University
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