Saritha Lal
Nanaimo,BC
Summary
Dynamic Customer Service Executive with a proven track record at Sobhana Retails And Grocery Store, excelling in customer relationship management and innovative thinking. Elevated customer retention through exceptional service and effective problem resolution. Demonstrated leadership in team environments, enhancing client engagement and satisfaction. Skilled in handling high-volume inquiries with integrity and attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Sobhana Retails And Grocery Store
08.2021 - 09.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Draft customer newsletters with management to promote new products or policies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Arts - Computer Application
Bharathiyar University
Tamilnadu, India04.2023
Skills
- Customer Relationship Management
- Client Engagement
- Call center experience
- Innovative Thinking
- Attention to Detail
- Initiative-Driven
- Teamwork & Team Leadership
- Integrity & Honesty
- Customer Engagement
Languages
English
Professional Working
Timeline
Customer Service Executive
Sobhana Retails And Grocery Store
08.2021 - 09.2023
Bachelor of Arts - Computer Application
Bharathiyar University
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