Summary
Overview
Work History
Education
Skills
Availability Full-time
Timeline
Generic

SARBJIT KAUR

Surrey,Surrey

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Afgan Chopan Restaurant Canada
01.2023 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Trained Graduate Teacher (Mathematics)

NSM Public School Punjab India
01.2021 - 11.2022
  • Enhance student development by teaching behavioural, social and lifelong learning skills in addition to academic subjects.
  • Collaborated with staff in curriculum reviews to improve course and program offerings.
  • Chose optimal curriculum and developed individual lesson plans.
  • Improved student test scores by providing students with personalized tutoring.

Customer Service Representative

Lifestyle
04.2021 - 11.2021
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Clothing Sales Associate

Reliance Mart Punjab India
05.2018 - 12.2019
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted vital items.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Greeted customers, identified needs and provided product advice.
  • I'm able to engage in friendly conversations with customers to uncover individual needs better.

Education

Master in Leadership - Leadership

Trinity Western University
Langley, BC
05.2024

Master of Science - Physics

D.A.V College
Hoshiarpur Punjab India
05.2020

Bachelor of Education - Education

Guru Teg Bhadur College of Education
Dasuya Punjab India
05.2018

Bachelor of Science - Science

Panjab University
Chandigarh Punjab India
05.2016

Skills

  • Critical Thinking
  • Call Center Operations
  • Store Maintenance
  • Lotus Notes
  • Problem-Solving Ability
  • Active Listening
  • Leadership
  • Customer Relationship Management
  • Promotional Support

Availability Full-time


Monday             Available

Tuesday            Available

Wednesday     Available

Thursday           Available

Friday                Available

Saturday           Available

Sunday             Available

Timeline

Customer Service Representative

Afgan Chopan Restaurant Canada
01.2023 - 07.2023

Customer Service Representative

Lifestyle
04.2021 - 11.2021

Trained Graduate Teacher (Mathematics)

NSM Public School Punjab India
01.2021 - 11.2022

Clothing Sales Associate

Reliance Mart Punjab India
05.2018 - 12.2019

Master in Leadership - Leadership

Trinity Western University

Master of Science - Physics

D.A.V College

Bachelor of Education - Education

Guru Teg Bhadur College of Education

Bachelor of Science - Science

Panjab University

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