Sarah Grace Niyondagara
Ottawa,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Pursuing entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Internal Case Manager
Oxaro ( Formerly known as RCGT Consulting Inc)
Ottawa, ON
12.2023 - Current
- Confirm that all mandatory information is submitted for each claim;
- Cross-reference claim details with associated backup documents;
- Report on claims status using Excel Workbooks;
- Contact recipients to request additional information and inform them of any discrepancies; and
- Participated in monthly team meetings to review cases and develop treatment plans.
Customer Service Representative
Oxaro ( Formerly known as RCGT Consulting Inc)
Ottawa, ON
05.2022 - 12.2023
- Handled inbound calls for multiple classified and unclassified campaigns. Completed detailed notes and logged them in the calls system.
- Providing professional and empathetic support to customers and guiding them through various contract-dependant processes such as completing forms.
- Initiated outbound calls to claimants/customers for follow ups and information updates. Took in additional programs and handled a higher volume of interactions.
- •Adhered to the key performance indicators and service level agreement rules.
Customer Service Representative
Cancom security
Ottawa, ON
02.2021 - 02.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Beauty Advisor
Clore Beauty Supply
Ottawa, ON
08.2020 - 12.2020
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Provided customers with product advice and recommendations based on their individual needs.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Education
Computer Science
La Cité Collégiale
Ottawa, ON06-2024
High School Diploma -
ÉcolegSecondaireSCatholiqueCatholique Franco-Cité
Ottawa, ON06.2020
Skills
- Bilingual (French and English)
- Proficient in Microsoft Office (Excel, Word, Outlook, Adobe)
- Team-oriented personality
- Effective communication and interpersonal skills
- Customer Service skills
- Takes initiative and is eager to learn along with multi-tasking Possess a good attitude and work ethic
REFERENCES
Available upon request
Timeline
Internal Case Manager
Oxaro ( Formerly known as RCGT Consulting Inc)
12.2023 - Current
Customer Service Representative
Oxaro ( Formerly known as RCGT Consulting Inc)
05.2022 - 12.2023
Customer Service Representative
Cancom security
02.2021 - 02.2022
Beauty Advisor
Clore Beauty Supply
08.2020 - 12.2020
Computer Science
La Cité Collégiale
High School Diploma -
ÉcolegSecondaireSCatholiqueCatholique Franco-Cité
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