Sarah Whittall (Irvine)
Okotoks,AB
Summary
Experienced WestJet Vacations Senior Specialist working with WestJet Vacations agents providing leadership, coaching and motivating employees to help maintain a high performing team. Strong communicator who can build relationships with multiple stakeholders. Diplomatic and Friendly with proven commitment to change management in order to help facilitate business initiatives. Proven ability to resolve conflict, work under pressure and prioritize the completion of tasks in a fast paced dynamic and changing environment while using problem solving and time management skills.
Overview
9
9
years of professional experience
Work History
CCEA Representative
WestJet Vacations Senior Specialist
01.2024 - Current
- As an elected representative for the WVI Senior Specialist Team, I work collaboratively with leaders in order to achieve fair and favorable working conditions by way of advocating for members to WestJet Leadership.
- Submit weekly reports to CCEA Executives
- Attended PD meetings as a CCEA representative and provided feedback to leadership.
- Attend monthly meetings with WVI and RSUP TL's and Senior Manager to provide valuable input which can result in identifying new opportunities for growth and development within the organizations.
- Collaborated with WVI Senior Team to share resources and best practices for increased effectiveness.
- Promote a positive and safe environment fostering open communication between WVI Agents and CCEA representatives.
- Provide one on one support to WVI Senior and WVI agents, enabling them to excel within the organization.
WestJet Vacations Senior Specialist
WestJet Vacations
07.2021 - Current
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Streamlined internal processes for improved operational efficiency and cost savings.
- Supported department leadership in implementing new policies, procedures and controls.
- Played a key role in shaping team culture by promoting core values such as integrity, accountability, and teamwork among employees.
- Utilized negotiation and communication skills to successfully diffuse escalated calls.
- I assisted in driving a guest orientated team toward superior guest service and recovery.
- Provided review for team members, providing constructive feedback that encouraged continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others and influenced organizational change.
- Strengthened communication skills through regular interactions with others.
TST Support
WestJet Airlines
11.2015 - 07.2021
- Provided leadership, support and feedback to TST Agents, resolved escalations. Offered guidance and interpretation of policy. Provided coaching and mentoring to agents .Performed billing line adjustments and ensured that commissionable bookings were adjusted with accuracy and on time for Commission Runs. Booked WestJet Vacations Packages and air only reservations for Travel Agents.
Education
Skills
- Complex Problem-Solving
- Motivational Leadership and mentoring
- Leading Team Meetings
- Employee Evaluation
- Coaching and Mentoring, staff education and training
- Call Center Operations
- Process Improvement
- Daily workflow improvement
- Teamwork and Collaboration
- Team Check-Ins
- Attention to Detail
- Conflict Resolution
- Analytical Thinking
- Decision-Making
- Organization and Time Management
Additional Information
Education
Diploma In Office Management - Office Management
Camosun College-Victoria, B.C
Diploma in Travel and Tourism
Camosun College-Victoria, B.C
Certified Travel Agent-
Vancouver Island School for Travel Agents-Victoria, B.C
Volunteer Experience
Okotoks Minor Hockey Association /Okotoks Oilers Athletic Association- Team Manager, Equipment Manager, Tournament Coordinator , Travel and Event Coordinator .
Okotoks Pound Rescue
Okotoks Food Bank
Self Directed Professional Development
Leadership Theory- The Basics, What is Leadership, Becoming an effective Leader, Leading with Effective Communication, Microsoft Excel Tutorial for Beginners.
Timeline
CCEA Representative
WestJet Vacations Senior Specialist
01.2024 - Current
WestJet Vacations Senior Specialist
WestJet Vacations
07.2021 - Current
TST Support
WestJet Airlines
11.2015 - 07.2021
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