TAYLOR ALLMAN
Big Bear
Summary
Accomplished and energetic worker with a proven track record of success in customer service and management roles. Motivated leader excelling in organizing and prioritizing tasks for efficient operations. Demonstrated expertise in handling phone calls, providing exceptional customer service, serving as a patient access representative, and leveraging strong social skills. Committed to delivering outstanding results and fostering positive relationships with clients and colleagues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Bear Valley Community Hospital
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Ticket Sales Representative
Big Bear Mountain Resort
11.2023 - 04.2024
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Streamlined ticket sales operations for increased efficiency and reduced wait times.
Spa Associate
Hand and Stone Massage and Facial
04.2023 - 08.2023
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Participated in regular training sessions to stay updated on industry trends and best practices, enhancing overall service quality.
- Coordinated special events or promotions within the spa, generating additional interest in services offered from new clientele.
- Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
- Upheld strict confidentiality of client information, adhering to HIPAA guidelines when handling sensitive data.
- Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
- Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Greeted guests and escorted to correct treatment rooms.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
Beauty Advisor
Sephora
06.2021 - 01.2022
- Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base
- Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services
- Restocked items regularly and wiped down counters to maintain clean and professional appearance and entice customers
- Processed paperwork for new sales, damaged or defective items and general customer returns
Beauty Advisor
Ulta Beauty
10.2020 - 02.2021
- Prepared and managed in-store events successful and bringing in customers, building interest, and increasing department sales
- Restocked items regularly and wiped down counters to maintain clean and professional appearance and entice customers
- Demonstrated products and advised customers on optimal choices and techniques to close (X) amount of sales per day
- Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base
- Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services
- Processed paperwork efficiently, including new sales and damaged or defective
- Minimized loss by watching for and recognizing security risks and active theft
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
Sales Representative
O KOO RAN
09.2018 - 03.2020
- Developed and implemented sales strategies with customers
- Handled customer situations by making amicable decisions for customers and company
- Persuasively negotiated terms with customers to meet profit targets
- Recommended products to customers, based on customers' needs and interests
- Provided customers with product samples and catalogs
- Skillfully identified potential customers, built connections and converted leads with 100% success rate
- Minimized loss by watching for and recognizing security risks and active theft
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Quickly connected with each customer to offer assistance and promote products
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Demonstrated merchandise operation and explained features
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Inventoried merchandise every so often, and investigated discrepancies to keep an accurate count of each product type
- Taught junior employees how to perform tasks
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Satisfied customers by delivering speedy and expert service for all needs
- Consulted with customers to understand desires and suggest best products to meet needs
- Prevented service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies
Food prep
Cedar Lake Camp
06.2017 - 09.2018
- Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to be served
- Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation
- Apportion and serve food to facility residents, employees, or patrons
- Wash pots, pans, dishes, utensils, and other cooking equipment
- Take inventory of supplies and equipment
- Train new employees
Representative
Sharon Schwartz
06.2016 - 08.2016
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
Education
Esthetician: Skin Therapist -
Paul Mitchell The School
12.2022
High School Diploma -
Big Bear High School
06.2020
Skills
- Customer and Personal Service
- Time Management
- Monitoring
- Reading Comprehension
- Active Learning
- Coordination
- Critical Thinking
- Social Perceptiveness
- Writing
- Food Production
- Public Safety and Security
- Sales and Marketing
- Manage inventory
- Merchandise products
- Attention to detail
- File updating
- Multitasking
- Judgment and Decision Making
- Speaking
- Complex Problem Solving
- Active Listening
- Instructing
- English Language
- Persuasion
- Learning Strategies
- Troubleshooting
- Monitor security
- Operate cash registers
- Issue refunds
- Verbal communication
- Customer relations
- Problem-solving
- Insurance verification
- Customer support
- HIPAA compliance
- Appointment coordination
- Patient registration
- Patient check-in
- Complex Problem-solving
- Upselling services
Certification
- Master Esthetician License - [State] Board of Cosmetology.
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Microsoft Office Specialist (MOS) Certification
Languages
English
Native or Bilingual
Timeline
Patient Access Representative
Bear Valley Community Hospital
04.2024 - Current
Ticket Sales Representative
Big Bear Mountain Resort
11.2023 - 04.2024
Spa Associate
Hand and Stone Massage and Facial
04.2023 - 08.2023
Beauty Advisor
Sephora
06.2021 - 01.2022
Beauty Advisor
Ulta Beauty
10.2020 - 02.2021
Sales Representative
O KOO RAN
09.2018 - 03.2020
Food prep
Cedar Lake Camp
06.2017 - 09.2018
Representative
Sharon Schwartz
06.2016 - 08.2016
High School Diploma -
Big Bear High School
- Master Esthetician License - [State] Board of Cosmetology.
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Microsoft Office Specialist (MOS) Certification
Esthetician: Skin Therapist -
Paul Mitchell The School
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