Summary
Overview
Work History
Education
Skills
Languages
Professional Development
Additional Information
Timeline
Generic

Sarah Whittall (Irvine)

Okotoks,AB

Summary

WestJet Vacations Senior Specialist with 3+ years experience working with WestJet Vacations agents providing leadership, coaching and motivating employees to help maintain a high performing team. Strong communicator who can build relationships with multiple stakeholders. Diplomatic and Friendly with proven commitment to change management in order to help facilitate business initiatives. Proven ability to resolve conflict, work under pressure and prioritize the completion of tasks in a fast paced dynamic and changing environment while using problem solving and time management skills.

Overview

8
8
years of professional experience

Work History

CCEA Representative

WestJet Vacations Senior Specialist
01.2024 - Current
  • As an elected representative for the WVI Senior Specialist Team, I work collaboratively with leaders in order to achieve fair and favorable working conditions by way of advocating for members to WestJet Leadership.
  • Submit weekly reports to CCEA Executives
  • Attend monthly meetings with WVI and RSUP TL's and Senior Manager to provide valuable input which can result in identifying new opportunities for growth and development within the organizations.
  • Collaborated with WVI Senior Team to share resources and best practices for increased effectiveness.
  • Promote a positive and safe environment fostering open communication between WVI Agents and CCEA representatives.
  • Provide one on one support to WVI Senior and WVI agents, enabling them to excel within the organization.

WestJet Vacations Senior Specialist

WestJet Vacations
07.2021 - Current
  • Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
  • Streamlined internal processes for improved operational efficiency and cost savings.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Drove change through quality-oriented strategies to help operations accomplish short- and long-term goals.
  • Played a key role in shaping team culture by promoting core values such as integrity, accountability, and teamwork among employees.
  • Provided review for team members, providing constructive feedback that encouraged continuous improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others and influenced organizational change by effectively communicating the benefits of proposed initiatives.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

TST Support

WestJet Airlines
11.2015 - 07.2021
  • Provided leadership, support and feedback to TST Agents, resolved escalations. Offered guidance and interpretation of policy. Provided coaching and mentoring to agents .Performed billing line adjustments and ensured that commissionable bookings were adjusted with accuracy and on time for Commission Runs. Booked WestJet Vacations Packaged and air only reservations for Travel Agents.

Education

Diploma in Office Management - Office Management

Camosun College
Victoria, BC

Diploma in Travel And Tourism - Travel And Tourism

Camosun College
Victoria, BC

Certified Travel Agent - Travel And Tourism

Vancouver Island School For Travel Agents
Victoria, BC

Skills

  • Complex Problem-Solving
  • Mentoring
  • Staff education and training
  • Motivational Leadership
  • Leading Team Meetings
  • Employee Evaluation
  • Coaching and Mentoring
  • Call Center Operations
  • Process Improvement
  • Daily workflow improvement
  • Teamwork and Collaboration
  • Team Check-Ins
  • Attention to Detail
  • Conflict Resolution
  • Analytical Thinking
  • Decision-Making
  • Organization and Time Management
  • Self-Directed

Languages

English
Native or Bilingual

Professional Development

Self Directed Professional Development- Leadership Theory- The Basics , 2024, What is Leadership, 2023, Becoming an Effective Leader 2023, Leading with Effective Communication 2023, Microsoft Excel Tutorial for Beginners 2023. 

Additional Information

Volunteer Experience -


Okotoks Minor Hockey Association /Okotoks Oilers Athletic Association- Team Manager, Equipment Manager, Tournament Coordinator , Travel and Event Coordinator .


Okotoks Pound Rescue


Okotoks Food Bank

Timeline

CCEA Representative

WestJet Vacations Senior Specialist
01.2024 - Current

WestJet Vacations Senior Specialist

WestJet Vacations
07.2021 - Current

TST Support

WestJet Airlines
11.2015 - 07.2021

Diploma in Office Management - Office Management

Camosun College

Diploma in Travel And Tourism - Travel And Tourism

Camosun College

Certified Travel Agent - Travel And Tourism

Vancouver Island School For Travel Agents
Sarah Whittall (Irvine)