Sarah St-Jean
Gatineau,Canada
Summary
Quality-oriented professional with 8+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist
Air Canada
09.2022 - Current
- During my time as an Agent at Air Canada, I performed a variety of tasks to ensure a positive customer experience, including:
- - Greeting passengers with a friendly and welcoming attitude, and providing information about their flights and travel arrangements
- - Assisting passengers with checking in, issuing boarding passes, and checking their luggage
- - Handling customer inquiries and concerns in a timely and effective manner, and resolving any issues that arose
- - Coordinating with flight crews to ensure that all passengers were boarded/ deboarded and ready for departure/ arrival on time
- - Upselling and promoting Air Canada products and services to customers, such as lounge access, priority boarding, preferred seating, same day change, standby early and many more
- - Managing flight schedules and gate assignments to ensure a smooth and efficient boarding process
- - Conducting pre-flight announcements and safety demonstrations to ensure that passengers were prepared for takeoff.
- - Resolving any customer service issues that arose, including rebooking passengers on alternate flights if necessary
- - Assisting passengers with special needs, such as those with disabilities or those traveling with pets
- Overall, my experience at Air Canada allowed me to develop strong customer service skills, effective communication skills, and a deep understanding of the airline industry.
Snow Maker
Camp Fortune
Old Chelsea, QC
10.2023 - 04.2025
- Operated snowmaking equipment to ensure consistent snow coverage across all designated areas.
- Collaborated with Ski Patrol to assess trail conditions and ensure safety for guests.
- Conducted regular inspections of snowmaking machinery to identify and resolve potential issues.
- Assisted in the training of new snowmaking staff on equipment operation and safety protocols.
- Maintained optimal water and air ratios for efficient snow production.
- Performed snow quality assessments to ensure ideal surface conditions for skiing and snowboarding.
- Monitored weather patterns to anticipate changes and adjust snowmaking strategies accordingly.
- Coordinated seasonal planning efforts to optimize snowmaking schedules based on expected weather conditions.
- Implemented safety compliance measures to uphold industry standards and protect staff and guests.
- Participated in team meetings to share insights and strategies for improving snowmaking operations.
- Tracked and logged daily snow production data to evaluate performance and efficiency.
- Maintained clear communication with other departments to ensure synchronized operations during peak times.
- Reduced downtime in snowmaking operations by performing timely maintenance checks and repairs on equipment.
- Enhanced ski resort safety by producing consistent snow coverage on all trails.
- Increased efficiency in water supply management for effective snow production, monitoring reservoir levels, and adjusting pump flow rates as needed.
- Maintained detailed records of all equipment issues, ensuring prompt resolution to minimize disruptions to the resort schedule.
- Operated various types of heavy machinery for transport and set-up of snow guns, improving overall productivity during peak season.
- Conducted regular safety meetings with team members, fostering a strong safety culture and reducing the risk of accidents.
- Participated actively in department meetings and contributed ideas for continuous improvement of processes and procedures.
- Collaborated effectively with grooming teams to ensure smooth transitions between snowmaking and grooming processes, resulting in seamless trail conditions for guests.
- Managed multiple on-mountain tasks simultaneously while prioritizing deadlines according to resort needs.
- Improved snow quality by operating and maintaining snowmaking equipment efficiently.
- Developed strong working relationships with coworkers across different departments supporting a collaborative work environment.
- Contributed to a positive guest experience, providing well-groomed slopes through effective management of snow production.
- Optimized energy usage during low-temperature periods, maximizing output while minimizing cost.
- Streamlined the snowmaking process by maintaining clear communication with mountain operations teams and other departments.
- Assisted in training new team members on proper operation and maintenance procedures for high-quality snow production.
- Monitored and adjusted pressure gauges, ammeters and flowmeters to maintain specified conditions.
- Scraped and dislodged excess ice, frost and frozen products to prevent accumulation.
Vehicle Transportation
K1 Transport
Gatineau, QC
10.2020 - 01.2022
- Drive or transport vehicles between different areas in a timely manner.
- Duties involve long-distance driving using a company transport truck or customer vehicles.
- Responsible for ensuring the safety and prompt delivery of the vehicles hauled.
- Physical ability to stand, squat, kneel, or climb to secure loads for transport.
- Contacting customers regularly to ensure excellent service and accuracy in deliveries.
- Keeping contact with dealership/vendors.
- Track deliveries and log all activities in an online system.
- General vehicle inspection prior to and upon delivery.
Supervisor
Camp Fortune
Gatineau, QC
12.2015 - 04.2020
- Responsible for the overall Mountain Operations including the following departments; Lift Operations, Lift Maintenance, Snowmaking, Grooming, Terrain Parks, Trail Maintenance, Weddings, and Special Events.
- Oversee the management and administration of operations to produce an exceptional guest and employee experience.
- Attend and actively participate in all senior team, leadership meetings, operational meetings, and required company functions.
- Communicate information to all Mountain Operations staff to ensure the proper distribution of resort activities and general information.
- Responsible to oversee and participate in the hiring and training for all employees to ensure a professional on mountain team is developed.
- Evaluate performance of all staff members regularly, including disciplinary action as needed
- Plan the necessary inventory to be ordered and stocked with the necessary supplies to maintain all equipment for the resort.
- Handle all customer and miscellaneous situations in a professional and timely manner.
Education
High School Diploma - undefined
Ecole Secondaire Publique Grande Riviere
Gatineau, QC02.2016
Skills
- Fluent in French and English written and spoken
- Strong communication and interpersonal skills
- Attention to detail
- Ability to work well under pressure and on time performance
- Ability to multitask and prioritize tasks effectively
- Proficiency in computer systems and software used in airline industry
- Understanding of regulations and safety procedures
- Ability to remain calm and composed in high-stress situations
- Flexibility to work irregular hours, including nights, weekends, and holidays
- Ability to work well in a team environment, as well as independently when necessary
- Digital Marketing
- Web Content Writing
- Ability to drive manual comfortably
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Snow Maker
Camp Fortune
10.2023 - 04.2025
Customer Experience Specialist
Air Canada
09.2022 - Current
Vehicle Transportation
K1 Transport
10.2020 - 01.2022
Supervisor
Camp Fortune
12.2015 - 04.2020
High School Diploma - undefined
Ecole Secondaire Publique Grande Riviere