Czerneth Lait
Montreal,QC
Summary
Professional and Client-oriented customer experience manager with over fifteen years in customer service and and ten years experience in sales and finance. Three years in the car dealership industry. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager / Delivery Coordinator
Spinelli Infiniti Pointe-Claire
01.2023 - Current
- To ensure customer satisfaction by delivering vehicles to customers and perform various support functions as requested by Management
- Overview preparation of sold vehicles for delivery purposes ensuring all chosen options are correctly installed and work properly.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
Delivery Coordinator
Spinelli Lexus Lachine
01.2022 - 01.2023
- Verifies that all sales documentation and related paperwork have been correctly and fully completed
- Sell aftermarket products; e.g., extended warranty, insurance
- Ensure 100% CSI result
Finance and Insurance Manager
Subaru Montreal
07.2021 - 11.2021
- Prepare all related documents, finance/lease contract
- Sell aftermarket products; e.g., extended warranty, insurance
- Submit credit application to appropriate lending organization
- Answer any/all customers’ questions regarding vehicle purchase and lease/finance
Receptionist
Subaru Montreal
09.2020 - 07.2021
- Handle general inquiries from callers
- Refers them to appropriate department/personnel
- Performs other tasks, based on management requirements and instructions
Customer Communication Specialist
Groupe Spinelli
07.2020 - 07.2021
- Book in-person or phone meetings from online leads
- Contact clients in regards of auto-insurance and refer them to our insurance partner.
Fitness Consultant/Sales Representative
Gold’s Gym Laval
02.2019 - 06.2020
- Attain personal and team membership goal by executing all areas of Gold's Gym sales process creating urgency to join
- Become skilled at creating rapport and building relationships with potential new members, guaranteeing they will provide you with referrals
Client Services Associate
HomeEquity Bank
06.2017 - 02.2019
- Educate clients on CHIP Reverse mortgage benefits versus similar Schedule 1 Bank Options
- Confirm eligibility and provide estimate on all phone and online inquiries based on debt ratio.
Store Manager
Tim Hortons
03.2016 - 04.2017
- Responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction
- Operational management: ordering supplies and overseeing building maintenance, cleanliness and security
- Financial management: controls Food/paper/labour costs
- People management: recruiting and building a team.
Corporate Card Specialist
Bank of Montreal
02.2015 - 03.2016
- Handling dedicated Federal and provincial government accounts
- Part of the social committee.
Corporate Card Associate
Bank of Montreal
08.2013 - 02.2015
- Assisting clients’ administrations/cardholders with their corporate accounts
- Multitasking by handling both incoming emails and phone requests from clients.
Customer Service Representative
Bank of Montreal
01.2012 - 08.2013
- Assisting retail clients with their MasterCard inquiries
- High level sales.
Education
High School Diploma -
Ecole Secondaire De La Cite-des-Jeunes
Vaudreuil-Dorion, QC06.2008
Skills
- Honesty and strong values
- Strong communication skills
- Adaptability
- Customer service skills
- Strong interpersonal skills
- Fluent in English and French: spoken and written
Timeline
Customer Experience Manager / Delivery Coordinator
Spinelli Infiniti Pointe-Claire
01.2023 - Current
Delivery Coordinator
Spinelli Lexus Lachine
01.2022 - 01.2023
Finance and Insurance Manager
Subaru Montreal
07.2021 - 11.2021
Receptionist
Subaru Montreal
09.2020 - 07.2021
Customer Communication Specialist
Groupe Spinelli
07.2020 - 07.2021
Fitness Consultant/Sales Representative
Gold’s Gym Laval
02.2019 - 06.2020
Client Services Associate
HomeEquity Bank
06.2017 - 02.2019
Store Manager
Tim Hortons
03.2016 - 04.2017
Corporate Card Specialist
Bank of Montreal
02.2015 - 03.2016
Corporate Card Associate
Bank of Montreal
08.2013 - 02.2015
Customer Service Representative
Bank of Montreal
01.2012 - 08.2013
High School Diploma -
Ecole Secondaire De La Cite-des-Jeunes
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