Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sarah Milligan

Sarah Milligan

Calgary,AB

Summary

Versatile and dynamic, with a proven track record in the fields of customer service and marketing. I excel in driving marketing initiatives and delivering exceptional customer service. I blend advanced administration skills with creativity to exceed corporate objectives. With experience in a variety of industry sectors and a results-driven focus, I ensure the success of any team.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Indigo Books and Music
Crowfoot, Calgary, AB
10.2023 - 01.2024
  • Assist with customer enquiries
  • Trouble shoot customer problems and ensure a solution to customer's satisfaction
  • Online order pick ups
  • Serving customers
  • Cashing up tills at the end of the day

Office Manager (Self Employed)

JAMPS Project Services
Calgary, AB
01.2013 - 06.2018
  • Company Accounting
  • Ensuring documentation is stored and filed away
  • General office administration such as filing and scanning and photocopying

Marketing Executive (Temporary Role)

Pearson Education Ltd
Oxford, UK, England, UK
05.2011 - 07.2011
  • Optimization of company website to ensure more traffic is generated to the website
  • Monitoring traffic to the website
  • Assisting with the implementation of marketing campaigns to generate business

Marketing Communications Specialist

Thales E-Security Ltd
Long Crendon, United Kingdom, England, UK
05.2005 - 10.2010
  • Worked closely with the internal product managers to prepare brochures and press releases
  • Created two bi-monthly newsletters
  • Prepared and implemented marketing plans to meet corporate objectives
  • Managed budgets
  • Updated the company website and intranet sites
  • Managed creative agencies, press agencies, and printers
  • Managing and attending events
  • General office management, such as ordering merchandise for trade shows and office supplies

Marketing Executive

Pearson Education Ltd
London, UK, England, UK
04.2003 - 05.2005
  • Prepared marketing plans for product launches
  • Updated the company website and social media accounts
  • Events management
  • Prepared copy for different forms of communication media
  • Produced marketing literature
  • Managed budgets
  • Monitored and evaluated the success of marketing campaigns
  • General office management

Marketing Assistant

The Numerical Algorithms Group
Oxford, UK , England, UK
05.2000 - 05.2001
  • Prepared marketing plans
  • Updated product literature
  • Updated the company website
  • Competitor analysis
  • Preparing and presenting presentations
  • General day to day administration

Marketing Executive

Blackwell's Information Services
Oxford, England, UK
05.1997 - 05.2000
  • Primary and secondary market research
  • Industry and competitor analysis
  • Country reports
  • Preparing and presenting presentations
  • Taking minutes at meetings and general office administration

Marketing Assistant

Sterling Fluid Products Ltd
Reading, England, UK
05.1996 - 05.1997
  • Competitor analysis
  • Statistical reporting on sales figures and presenting the results
  • Setting up the company website
  • Taking minutes at meetings and general office administration

Customer Service Representative

NTL Communications Ltd
Reading, England, UK
09.1994 - 05.1996
  • Entering customer orders onto the computer database
  • Dealing with customer queries and resolving problems over the telephone
  • Sales support

Finance Assistant (Student Work Placement)

Freeman Group of Hospitals NHS Trust, UK
Newcastle Upon Tyne, England, UK
04.1993 - 10.1993
  • Reconciling departmental accounts
  • General office administration duties

Education

Postgraduate Diploma - Marketing

Reading College of Further Education
Reading, UK
06-1994

Higher National Diploma - Business And Finance

Nottingham Trent University
Nottingham,UK
06-1994

'A' Levels in English Literature, History & Sociology & 10 GCSEs -

George Stephenson High School
Newcastle, UK
06-1991

Skills

  • Exceptional customer service skills
  • Experienced leader and coach
  • Extensive computer skills
  • Advanced administration experience
  • Experienced copywriter
  • Experienced events manager
  • Competent at managing external creative agencies
  • Design skills and experience using creative packages
  • Experienced at updating company websites and intranet sites
  • Photography skills
  • Editing skills
  • Presenation skills
  • Qualified TEFL teacher who has taught English as a second language
  • Experience of working in a call centre
  • Financial accounting
  • Conversational French

Affiliations

  • Reading
  • Writing
  • Hiking
  • Traveling
  • Cooking

Timeline

Customer Service Representative

Indigo Books and Music
10.2023 - 01.2024

Office Manager (Self Employed)

JAMPS Project Services
01.2013 - 06.2018

Marketing Executive (Temporary Role)

Pearson Education Ltd
05.2011 - 07.2011

Marketing Communications Specialist

Thales E-Security Ltd
05.2005 - 10.2010

Marketing Executive

Pearson Education Ltd
04.2003 - 05.2005

Marketing Assistant

The Numerical Algorithms Group
05.2000 - 05.2001

Marketing Executive

Blackwell's Information Services
05.1997 - 05.2000

Marketing Assistant

Sterling Fluid Products Ltd
05.1996 - 05.1997

Customer Service Representative

NTL Communications Ltd
09.1994 - 05.1996

Finance Assistant (Student Work Placement)

Freeman Group of Hospitals NHS Trust, UK
04.1993 - 10.1993

Postgraduate Diploma - Marketing

Reading College of Further Education

Higher National Diploma - Business And Finance

Nottingham Trent University

'A' Levels in English Literature, History & Sociology & 10 GCSEs -

George Stephenson High School

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