Vyoma Pancholi
Regina,SK
Summary
Customer-focused professional with over 2 years of experience in customer service and administrative support, currently serving at The Home Depot. Proven track record of enhancing customer satisfaction through effective communication, prompt resolution of issues, and detailed product knowledge. Seeking to leverage strong interpersonal skills, problem-solving abilities, and experience in a dynamic administrative or customer service role to contribute to organizational success and deliver exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot
Regina, Saskatchewan
04.2023 - Current
- Greet customers promptly and warmly, assisting them in locating products and providing information on product features, benefits, and promotions to enhance their shopping experience.
- Handled customer interactions through inbound calls, emails, and/or chats.
- Delivered a wide range of information to customers.
- Practiced active listening to address and resolve customer queries.
- Ensured each customer interaction is meaningful and positive.
- Acquired and maintained comprehensive knowledge of all current and new products and service
- Developed a comprehensive understanding of store merchandise, including inventory, new arrivals, and current promotions, to offer accurate recommendations and solutions to customer inquiries.
- Operating the cash register efficiently, processing customer transactions accurately, and managing cash, credit, and debit payments with integrity and precision.
- Handle and resolve customer complaints, returns, and exchanges in a professional manner, ensuring prompt and satisfactory outcomes while adhering to company policies.
- Actively promote store sales, special offers, and loyalty programs to maximize customer engagement and drive sales.
- Working collaboratively with team members and other departments to achieve store goals, support daily operations, and maintain a positive and productive work environment.
Customer Service Representative
Walmart
Brandon, Manitoba
09.2022 - 04.2023
- Provide exceptional customer service to customers, addressing their inquiries and concerns in a timely and efficient manner.\
- Manage incoming calls and emails, coordinating with other departments to resolve customer issues. Prioritize and manage customer requests, utilizing excellent organizational skills to maintain accurate records and reporting.
- Maintain a friendly and positive attitude while working in a fast-paced and dynamic environment.
- Utilize creativity and perseverance to find solutions to complex customer issues.
- Collaborate with other departments to ensure that customer needs are met and exceeded.
- Attended training sessions to expand product knowledge and customer service skills.
- Meet or exceed established service levels and quality goals.
- Maintain accurate and up-to-date knowledge of product information and services.
- Follow Walmart policies and procedures while maintaining professionalism in all customer interactions.
Education
Post-Degree Certificate - Supply Chain And Operations Management
Saskatchewan Polytechnic
Regina, SK06-2024
Post-Degree Certificate - Human Resource Management
Assiniboine Community College
Brandon, MB06-2023
Bachelors of Business Management Studies - Financial Management
Mumbai University
India05-2020
Skills
- Data Entry
- Product Knowledge
- Adaptive team player
- Inbound and Outbound Calling
- Exceptional customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Strong proficiency in Microsoft Office Suite
- Experience in managing incoming calls and emails
- Knowledge of product information and services
- Microsoft Excel
- Typing speed 30 WPM
- Microsoft PowerPoint
- Retail sales customer service
References
References available upon request.
Timeline
Customer Service Representative
The Home Depot
04.2023 - Current
Customer Service Representative
Walmart
09.2022 - 04.2023
Post-Degree Certificate - Supply Chain And Operations Management
Saskatchewan Polytechnic
Post-Degree Certificate - Human Resource Management
Assiniboine Community College
Bachelors of Business Management Studies - Financial Management
Mumbai University
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