Sarah Milligan
Calgary,AB
Summary
Versatile professional within the fields of administration, marketing and customer service. A track record of adding value to businesses in a variety of market sectors including Education, Technology, Telecommunications, Retail and Banking.
Proven to have added value to organizations with a strong work ethic and motivated to do so. Adaptable to change, with a can do attitude that thrives in challenging environment. Having a wealth of skills and experience this can be drawn upon to ensure success in any business environment.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Indigo Books and Music
10.2023 - 01.2024
- Managed high-stress situations effectively during the holiday season, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Served customers daily and cashed up tills at the end of the day,
Office Manager (Self Employed)
JAMPS IT Services
01.2013 - 06.2018
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities.
Marketing Executive
Pearson Education
06.2011 - 09.2011
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Optimized the company website to generate greater traffic from search engines.
- Planned and executed events and marketing programs to increase qualified leads.
Marketing Communications Specialist
Thales E-Security Ltd
05.2005 - 10.2010
- Worked with the product managers to prepare and create brochures, monthly newsletters and press releases.
- Prepared and implemented marketing plans to meet corporate objectives.
- Evaluated the success of marketing activities against spend and managed budgets.
- Updated company websites and intranet sites.
- Managed creative agencies and press agencies and print suppliers.
- Event management.
- Updating social media sites and preparing marketing copy for different forms of media.
- Negotiated with suppliers.
Marketing Executive
Pearson Education Ltd
04.2003 - 05.2005
- Prepared marketing plans for product launches.
- Updated Company website and social media accounts.
- Events Management and attending company tradeshows both in the UK and in other European countries.
- Produced marketing literature.
- Managing budgets.
- Monitoring and evaluating the success of marketing campaigns and preparing reports.
- General office administration like filing and ordering office supplies and promotional products.
Education
High School Diploma -
George Stephenson High School
Newcastle Upon Tyne, (UK)Postgraduate Diploma in Marketing (CIM) - Marketing Strategy
Reading College of Further Education
Reading, United Kingdom (UK)06-1996
Higher National Diploma - Business And Finance
Nottingham Trent University
Nottingham, United Kingdom (UK)06-1994
Skills
- Exceptional Customer Service Skills
- Ability to work and remain calm under pressure
- Extensive computer skills ie Microsoft Office Suite
- Critical thinking and problem solver
- Design Skills
- Advanced administration skills
- Team player
- Experience of updating websites and intranet sites
- Financial skills
- Organizational skills
- Qualified English s a second language tutor
- Counselor
- Experienced youth worker
- Data entry
Languages
French
Limited Working
Interests
- Reading
- Writing
- Hiking
- Swimming
- Cooking
- Traveling
- Spending time with family
- Music
Timeline
Customer Service Representative
Indigo Books and Music
10.2023 - 01.2024
Office Manager (Self Employed)
JAMPS IT Services
01.2013 - 06.2018
Marketing Executive
Pearson Education
06.2011 - 09.2011
Marketing Communications Specialist
Thales E-Security Ltd
05.2005 - 10.2010
Marketing Executive
Pearson Education Ltd
04.2003 - 05.2005
High School Diploma -
George Stephenson High School
Postgraduate Diploma in Marketing (CIM) - Marketing Strategy
Reading College of Further Education
Higher National Diploma - Business And Finance
Nottingham Trent University
Similar Profiles
Andres AlvarezAndres Alvarez
Social Media Manager at Indigo Books and Music GranvilleSocial Media Manager at Indigo Books and Music Granville
Sydney YalowskySydney Yalowsky
Customer Experience Representative at Indigo Books And MusicCustomer Experience Representative at Indigo Books And Music
Kabeer GanatraKabeer Ganatra
Store Associate/Merchandiser at Indigo - Books and MusicStore Associate/Merchandiser at Indigo - Books and Music