SARAH MCNALLY

Hospitality professional with commitment to excellence and proven track record in maluxury yacht service management. Known for fostering strong team collaboration and consistently achieving top-tier results. Renowned for adaptability and reliability in dynamic environments, with strengths in customer service and logistical coordination.

Diligent [Desired Position] with solid background in managing high-end yacht services and ensuring guest satisfaction. Successfully led team of stewardesses to deliver exceptional hospitality, focusing on detail and seamless operations. Demonstrated excellence in team leadership and problem-solving, ensuring high standard of service.

• STCW 95, 09/26
• Proficiency in Designated Security Duties
• Padi Open Water Diver
• ENG 1 Medical
• Food Safety and Hygiene Level 2
• Leadership Training

• Head of Service, M/Y Seven Seas 109m, 02/01/22 - Present, Completed an 18 month build at Oceanco, setting up the Interior department alongside Head of House & Chief Stew from completion to launch., Collaborated with Chief Stew & Owner's Interior Designer to outfit the vessel for the interior service department., Implemented onboard systems & created SOP's for the Interior department once operational - Daily, Weekly, Monthly, Annual maintenance schedules & checklists while focusing on logistics and efficiency around the boat., Alongside the HOH, successfully trained the Interior team of 13 girls to very high standards - created structure, consistency and positivity amongst the team, whilst also giving constructive feedback., Familiar with Pinpoint, Sortly, Cellar Tracker, CLZ Books, Laundry Board, Highball app to supplement onboard operations., Lead morning meeting daily - delegate tasks and set weekly goals for the service team., Liaising with project managers and contractors, doing inspections and keeping on top of progress within the Interior dept. onboard., Successfully completed the vessel's first 2 seasons onboard with live aboard owners for 3 months with up 26 guests., Full inventory control of guest food, wine, beverage & crew provisions., Introduced a 'Side Job System' for the Interior team; giving each crew member a 'side job' - to increase the team's investment into the greater purpose of guest & crew satisfaction on a well-run vessel., Regularly lead cigar, cocktail, wine & service training for the team., Developed a powerful service team with high standards & excellent work ethic, while fostering an uplifting environment where the team supports one another.
• 2nd Stewardess & Relief Chief Stewardess, MY Mogambo 75m, 02/01/20 - 10/01/21, Joined as 2nd Stewardess & step up as Chief Stewardess when CS takes holidays. Dual season, heavy usage with back-to-back guest trips., Full rotation through interior departments - Easily can navigate and lead through Service, HK & Laundry., Regularly on service shift; excellent cocktail, barista & culinary knowledge. Enthusiastic about being creative for guest satisfaction. Create table settings & theme nights to a very high creative standard., Led Interior HK & Service training & revision leading up to guest trips., General management of Interior monthly and daily duties; assist Chief Stew in creating master and daily work lists., Stepped up to Chief Stew for 2.5 months, had the owner onboard & managed a yard period in La Ciotat., Inventory control of interior dry stores, creating shopping lists and provisioning/ordering., Manages Interior's defect list to a high standard to keep guest interior in excellent shape., Enhanced the boat's 'Flower Program' by securing many wholesale accounts and leveling up the flower quality onboard. Led flower training for the interior. Responsible for all plant care and experienced/passionate about orchids, succulents & floristry., Act as Chief Stew's 2nd set of eyes on the floor on and off guest trip & of service to my Chief Stew when she needs anything.
• Housekeeping/Service Stewardess, MY Octopus 126m, 09/01/17 - 02/01/20, Worked at first in Housekeeping, and then was invited to the Service team due to my extensive land-based service experience., Housekeeping duties to a very high standard; responsible for 12 cabins during guest trips with a team of 5., Invited to join Owner's Corporate Events Management Team organizing a three-week voyage & lecture series on a separately chartered cruise liner through Japan and China for 400+ special guests. Trusted with Owner's service during event on cruise in private suite & shore side excursions., Selected by Chief Stew to support Owner's family/trustee on key off-boat trips., Managed stock control of crew provisions created shopping lists and regularly assisted Chief Stew with provisioning., Completed busy 8-month yard period in Germany; experience in full decant, recant & yard operations., Direct uniform operations for 60+ crew (allocation, inventory & stock take).
• Freelance Service Stewardess, MY Palladium 96m, 06/01/17 - 08/01/17, Joined specifically for guest trips of this boat's summer season while I was based in Spain., Worked directly under Pantry Manager in the main pantry from where all service calls/orders were made., Leveled up my barista and cocktail making skills during guest trips., Supported the interior team during slower times by polishing silver and detailing the pantry.

• Date of Birth: 07/23/87
• Nationality: Canadian

• Strength Training
• Skiing
• Running
• Cooking
• Being social
• Diving
• Hiking