SARAH MATANDA
Calgary
Summary
Professional Summary
Customer Service and Administrative Specialist with several years of experience in the insurance, early childhood education, and administrative management sectors. Fluent in both English and French, with excellent communication skills and a strong ability to build trusting relationships with clients, colleagues, and stakeholders. Skilled at managing multiple priorities, resolving issues efficiently, and delivering exceptional customer service. Experienced in administrative coordination, records management, operational support, and process improvement. Results-oriented professional committed to customer satisfaction, operational excellence, and achieving organizational goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Canada Life
Calgary, AB
11.2025 - Current
- Managed high-volume calls while maintaining quality service standards and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Administrator
Garderie Les Petits Bisounours
Riverview, NB
08.2021 - 01.2025
- Maintained accurate financial records and managed daily bookkeeping operations.
- Recorded and reconciled accounts payable and receivable using Quickbooks Online
- Communicate effectively with different parties to ensure the center's compliance and proper functioning.
- Prioritize and process different administrative tasks in a timely manner.
- Always find ways to improve and contribute to an inclusive daycare.
- Conceive and implement various projects in child care centre according to the New Brunswick curriculum.
- Resolved problems, improved operations and provided exceptional service.
Title Officer
FCT
Moncton, NB
06.2021 - 12.2023
- Prepared legal documents according to instructions received from the financial institution.
- Used different systems and applications to respond to collaborators queries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Autonomy in carrying out different administrative tasks
Insurance Advisor
TD Insurance
Moncton, NB
12.2020 - 06.2021
- Answered constant flow of customer calls with minimal wait times.
- Actively listen to the customer in order to offer them the best protection according to their needs.
- Follow protocol, training and assistance from team leaders to best serve customers.
Insurance Advisor
Belairdirect
Montreal, QC
08.2018 - 12.2020
- Answered high volume of inbound customer calls.
- Actively listen to the customer in order to offer them the best protection according to their needs.
- Support new team members by providing coaching and conducting call listening in order to formulate recommendations.
- Worked in the acquisition team, regularly achieving my monthly sales targets.
Education
Bookkeeping Professional Certificate of Achievement - Accounting
Bow Valley College
Calgary 08.2025 - 03.2026
Business Startup Certicate - Business Administration
Ecole Des Entrepreneurs Du Québec
Quebec 09.2023 - 03.2024
Certificate - Early Childhood Education
CCNB
Moncton,NB 01.2021 - 05.2021
Professional Insurance Advisor Certificate - Insurance
Autorité Des Marchés Nanciers Du Québec
Montreal, Quebec 08.2018 - 08.2018
Insurance And Financial Services Diploma -
Lasalle College
Montreal, Quebec 08.2015 - 05.2018
High School Diploma - Letters and philosophy
Étoile College
12.2014
Skills
- Bilingual
- Public speaking
- Strong work ethics
- Punctual
- Organizing
- Ambitious
- Proactive
- Ability to learn quickly
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Certification
- First Aid/CPR Certified
Software
Microsoft Word, Excel, Power point
Zoom, Teams, Skype
Quickbooks online
7 Shifts
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteSalary Range
$45000/yr - $100000/yrImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionTimeline
Customer Service Representative
Canada Life
11.2025 - Current
Bookkeeping Professional Certificate of Achievement - Accounting
Bow Valley College
08.2025 - 03.2026
Business Startup Certicate - Business Administration
Ecole Des Entrepreneurs Du Québec
09.2023 - 03.2024
Administrator
Garderie Les Petits Bisounours
08.2021 - 01.2025
Title Officer
FCT
06.2021 - 12.2023
Certificate - Early Childhood Education
CCNB
01.2021 - 05.2021
Insurance Advisor
TD Insurance
12.2020 - 06.2021
Professional Insurance Advisor Certificate - Insurance
Autorité Des Marchés Nanciers Du Québec
08.2018 - 08.2018
Insurance Advisor
Belairdirect
08.2018 - 12.2020
Insurance And Financial Services Diploma -
Lasalle College
08.2015 - 05.2018
High School Diploma - Letters and philosophy
Étoile College