Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Certification
Software
Work Preference
Timeline
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SARAH MATANDA

SARAH MATANDA

Calgary

Summary

+6 years experience in customer service, i am analytical and solutionoriented. My excellent communication skills in both English and French allow me to provide with a unique experience.

Overview

7
7
years of professional experience

Work History

Administrator

Garderie Les Petits Bisounours
Riverview, NB
08.2021 - 01.2025
  • Communicate effectively with different parties to ensure the center's compliance and proper functioning.
  • Prioritize and process different administrative tasks in a timely manner.
  • Always find ways to improve and contribute to an inclusive daycare.
  • Conceive and implement various projects in child care centre according to the New Brunswick curriculum.
  • Resolved problems, improved operations and provided exceptional service.

Title Officer

FCT
Moncton, NB
06.2021 - 12.2023
  • Prepared legal documents according to instructions received from the financial institution.
  • Used different systems and applications to respond to collaborators queries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Autonomy in carrying out different administrative tasks

Insurance Advisor

TD Insurance
Moncton, NB
12.2020 - 06.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listen to the customer in order to offer them the best protection according to their needs.
  • Follow protocol, training and assistance from team leaders to best serve customers.

Insurance Advisor

Belairdirect
Montreal, QC
08.2018 - 12.2020
  • Answered high volume of inbound customer calls.
  • Actively listen to the customer in order to offer them the best protection according to their needs.
  • Support new team members by providing coaching and conducting call listening in order to formulate recommendations.
  • Worked in the acquisition team, regularly achieving my monthly sales targets.

Education

Certicate in Business Startup - undefined

Ecole des entrepreneurs du Québec
12.2023

Certicate of Professional in Insurance - undefined

Autorité des marchés nanciers du Québec
12.2021

CED in Insurance and Financial Services Consulting - undefined

Lasalle College
12.2018

Baccalaureate of secondary education - Letters and philosophy

Collège Étoile
12.2014

Skills

  • Bilingual
  • Public speaking
  • Strong work ethics
  • Punctual
  • Organizing
  • Ambitious
  • Proactive
  • Ability to learn quickly

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Advanced (C1)
French
Bilingual or Proficient (C2)

Certification

  • First Aid/CPR Certified

Software

Microsoft Word, Excel, Power point

Zoom, Teams, Skype

Quickbooks online

7 Shifts

Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemote

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home option

Timeline

Administrator

Garderie Les Petits Bisounours
08.2021 - 01.2025

Title Officer

FCT
06.2021 - 12.2023

Insurance Advisor

TD Insurance
12.2020 - 06.2021

Insurance Advisor

Belairdirect
08.2018 - 12.2020

Certicate in Business Startup - undefined

Ecole des entrepreneurs du Québec

Certicate of Professional in Insurance - undefined

Autorité des marchés nanciers du Québec

CED in Insurance and Financial Services Consulting - undefined

Lasalle College

Baccalaureate of secondary education - Letters and philosophy

Collège Étoile

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SARAH MATANDA