Jennie Jackson
Moreno Valley
Summary
To obtain an entry position with a professional company were my dedication and attention to detail will create opportunities for growth.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
MRG Services
Colton, CA
10.2021 - Current
- Greet visitors, handled incoming calls and performed general administrative duties.
- Implemented process improvements that enhanced customer satisfaction and streamlined service delivery.
- Trained new staff on customer service protocols, fostering a collaborative and efficient team environment.
- Resolved complex customer issues by utilizing problem-solving skills and product knowledge effectively.
- Leveraged CRM systems to track customer interactions and streamline service processes.
- Provided exceptional customer support through effective communication and problem-solving skills.
Negotiator/Customer Service
Western and Associates
07.2011 - 08.2015
- Responsible for Filing stipulation for settlements and default judgments working out arrangements Taking incoming and outing calls on dialer going over court documents with clients
- Resolved conflicts through effective communication and problem-solving techniques during negotiations.
Quality Assisting
Tyson Fresh Foods
Amarillo, TX
08.2008 - 01.2011
- Inventory
- Conducted quality assurance inspections to ensure compliance with food safety standards.
- Developed standard operating procedures to enhance consistency in quality control measures.
Office Assistant
Check-N-Go
Chino Hills, CA
08.2006 - 08.2007
- Review sellers and buyers contracts to verify the accuracy of information.
- Greet visitors, handled incoming calls and performed general administrative duties.
- Maintained accurate records and files to support administrative functions.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Customer Service/Data Entry
United Agencies Insurance
La Verne, CA
05.2002 - 06.2006
- Performed clerical work and billing.
- Responsible for accounts payable and receivable.
- Answered phones, data entry, order entry, prepare and mail invoice.
Education
Diploma - Examiner/Medical Biller
American Career College
Ontario, CA06-2012
High School Diploma - undefined
Chino Hills High School
Chino Hills, CASkills
- Bilingual, Spanish,Coding: CPT, ICD-9, and HCPCS Sales Software: Med soft, Windows XP, Microsoft Office
- Order Entry
- Medical Coding
- Documentation review
- Customer service
- Negotiation
- Customer support
- Bilingual
- Paperwork processing
- Appointment scheduling
- Scheduling
- Client relations
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Languages
Spanish - Beginner
Timeline
Customer Service Representative
MRG Services
10.2021 - Current
Negotiator/Customer Service
Western and Associates
07.2011 - 08.2015
Quality Assisting
Tyson Fresh Foods
08.2008 - 01.2011
Office Assistant
Check-N-Go
08.2006 - 08.2007
Customer Service/Data Entry
United Agencies Insurance
05.2002 - 06.2006
High School Diploma - undefined
Chino Hills High School
Diploma - Examiner/Medical Biller
American Career College
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer