Cassandra Figueroa
Menifee
Summary
Highly organized and detail oriented Customer Service Representative. Professional and Bilingual.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MedWatchers
San Diego, CA
03.2023 - 07.2025
- Managed high-volume inbound and outbound calls, ensuring timely and effectiveness.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Speed Way
San Diego, CA
02.2022 - Current
- Operate cash register for cash, check and credit card transactions with excellent accuracy levels.
- Help customers complete purchases, locate items and join reward programs.
- Restock and organize merchandise in front lanes.
- Answer questions about store policies and addressed customer concerns.
- Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Terra Nova Shell
Chula Vista, CA
06.2018 - 03.2020
- Greeted customers as they entered the store.
- Maintained cleanliness and presentation of stock room and production floor.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and carwash.
- Ringing up customers quickly and friendly.
Customer Service Representative
Youngevity
Chula Vista, CA
11.2016 - 07.2018
- Received constant inbound calls in a friendly manner.
- Assisted customers with their online orders and payments.
- Email customers their receipts and provided customers with tracking information.
- Made outbound calls regarding auto ship orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Check Center Agencies
Chula Vista , CA
11.2014 - 05.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Trusted key holder
Recovery/ customer service
Macys
Chula Vista, CA
10.2012 - 02.2013
- Folded and arranged garments in attractive displays.
- Communicated all store initiatives and promotions to customers to generate return business.
- Maintained cleanliness and presentation of stock room and production floor.
- Politely assisted customers in person and via telephone.
Education
High School Diploma -
Brookshire Academy
San Diego, CA2015
Skills
- Quick learner
- Bilingual
- Efficient typing skills
- Customer-oriented
- Willingness to learn
- Strong customer service
Work History
Chula Vista, CA,Chula Vista, CA
Timeline
Customer Service Representative
MedWatchers
03.2023 - 07.2025
Customer Service Representative
Speed Way
02.2022 - Current
Cashier
Terra Nova Shell
06.2018 - 03.2020
Customer Service Representative
Youngevity
11.2016 - 07.2018
Customer Service Representative
Check Center Agencies
11.2014 - 05.2016
Recovery/ customer service
Macys
10.2012 - 02.2013
High School Diploma -
Brookshire Academy