Sarah Khosh
Vancouver,CA
Summary
Results-oriented Sales Specialist with 7+ years of experience converting warm leads into paying students and clients. Proven track record of consistently exceeding targets, including closing 450+ student contracts last year with a 38% conversion rate. Skilled at building trust quickly, uncovering needs, and guiding prospects to the right solution. Comfortable working in fast-paced, flexible schedules, and adept at using CRM, Excel, and other digital tools to improve efficiency and track performance. Recognized for being adaptable, data-driven, and collaborative, while keeping the focus on student success and a positive client experience. Fluent in English and Farsi; currently advancing in French.
Overview
9
9
years of professional experience
Work History
Senior Sales Specialist
VisaMondial
10.2023 - Current
- Led one-on-one consultations with prospective students and families, introducing and explaining admissions and immigration service packages including visa pathways and various service tiers to help local and international clients choose the right solution.
- Converted leads into paying clients by applying consultative sales strategies and personalized follow-ups, achieving a 38% conversion rate and consistently exceeding sales targets.
- Delivered comprehensive support to students and families throughout the admissions process, reducing drop-offs and improving client satisfaction.
- Trained and mentored new associates on sales techniques, CRM use, and client engagement, enhancing team performance and efficiency.
- Collaborated with support teams to troubleshoot client issues across multiple platforms, streamlining communication and resolving concerns quickly.
Sales Specialist
VisaMondial
06.2020 - 09.2023
- Provided personalized consultations for prospective students and PR applicants, educating them on admissions and immigration service packages and explaining processes to build trust.
- Closed over 1,000 student contracts in five years by using a consultative sales approach and timely follow-ups, maintaining an average 35% conversion rate and consistently surpassing monthly and quarterly targets.
- Managed sensitive client documentation with high accuracy and compliance, ensuring data integrity and smooth application processing.
- Leveraged Excel and CRM systems to monitor acquisition metrics and generate reports, improving data transparency for the sales and support teams.
- Proposed and implemented new engagement strategies, enhancing client experience and contributing to process improvements across the department.
Sales Associate
VisaMondial
02.2018 - 05.2020
- Acted as the first point of contact for prospective clients, introducing services and booking consultations to generate leads.
- Conducted needs assessments to recommend suitable admissions and immigration service packages, guiding clients effectively.
- Closed an average of 150 contracts per year, achieving ~30% higher sales than peers through a consultative approach.
- Maintained accurate client records in CRM systems and communicated across email, phone, and chat platforms to ensure timely support and smooth service delivery.
Enrollment Services Coordinator & Tutoring Assistance
Yavaran High School
09.2016 - 07.2018
- Supported students and families with enrollment registration and access to tutoring services and managed basic records and administrative tasks to ensure a smooth onboarding process.
Education
Master of Education (M.Ed.) - English Language Teaching
Islamic Azad University
Tehran01.2016
Bachelor of Arts (B.A.) - English Translation
Islamic Azad University
Tehran01.2014
Skills
- Result-Oriented Sales & Conversions
- Warm Lead Engagement & Consultative Selling
- Educating Clients on Tiered Service Packages
- Knowledge of Canadian Admissions & Immigration Processes
- Customer Support via Email, Phone & Live Chat
- CRM & Excel for Record-Keeping & Reporting
- Remote Sales Platforms (Zoom, Google Meet)
- Tech-Savvy & Quick to Learn New Tools
- Self-Directed, Minimal Supervision Needed
- Team Collaboration & Mentoring
- Bilingual: English & Farsi; Conversational French (continuing to improve)
- Upselling strategies
Timeline
Senior Sales Specialist
VisaMondial
10.2023 - Current
Sales Specialist
VisaMondial
06.2020 - 09.2023
Sales Associate
VisaMondial
02.2018 - 05.2020
Enrollment Services Coordinator & Tutoring Assistance
Yavaran High School
09.2016 - 07.2018
Master of Education (M.Ed.) - English Language Teaching
Islamic Azad University
Bachelor of Arts (B.A.) - English Translation
Islamic Azad University