SARAH ELIZEH
Toronto,ON
Summary
Dynamic and result-oriented KYC Outreach Team Lead with a proven track record in managing Global KYC Outreach operations. Expert in utilizing Microsoft Excel, SharePoint, and CLM. Skilled in orchestrating project coordination and effectively managing diverse teams and resources to achieve targeted objectives. Strong communication skills, providing tailored solutions to meet client needs. Proficient in internal auditing and regulatory compliance.
Overview
6
6
years of professional experience
Work History
KYC Outreach Team Lead
RBC Capital Markets
01.2023 - Current
- Led and guided Outreach analysts through the refresh and outreach cycles, developing control reports to ensure timely completion
- Served as the first point of contact for escalation and issues surrounding client and stakeholder communication
- Conducted weekly meetings for business management leaders to address client outreach issues
- Collaborated extensively with internal teams in operations, sales, and data to ensure compliant and efficient KYC refresh and outreach processes.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Senior KYC Outreach Analyst
RBC Capital Markets
07.2022 - 12.2022
- Assisted in onboarding new KYC team members and contributed to process development
- Generated daily reports from SharePoint to monitor outreach progress and identify outstanding KYC items
- Collaborated with AML and QC teams to address issues related to non-compliant accounts
- Evaluated potential vendors from a KYC outreach perspective and provided comprehensive feedback to management.
- Identified and resolved problems through root cause analysis and research.
KYC Outreach Analyst
RBC Capital Markets
04.2021 - 07.2022
- Conducted KYC due diligence, reviewed client information, and initiated outreach for outstanding requirements
- Proactively identified operational risk/control deficiencies, collaborating with senior management to enhance controls
- Facilitated effective internal communication across the regional functions (KYC, AML, Legal Operations, IT, Credit, Onboarding, Front Office, Documentation and Risk) and providing transparency to business stakeholders
- Reviewed regulations and sanctions across the different lines of business and escalate to the appropriate AML/Legal teams when needed.
Documentation Officer (Client Services Analyst)
BNP Paribas
05.2019 - 01.2021
- Prepared and sent account opening documentation and KYC requirements to clients
- Verified/Analyzed account opening documentation received and referred to Legal department if needed
- Provided general support for the corporate banking cash management team
- Ensured the creation, modification and closure of clients/accounts in Atlas2
- Facilitated registration, maintenance and support tasks for the various E-Banking products offered by the bank
Junior Economist (Co-op Internship)
Transport Canada
01.2018 - 08.2018
- Constructed VIA Rail's data based on train schedule using Excel and Stata, resulting in completion of forecasting passenger demand model, and drafted a detailed report to illustrate the procedure
- Monitored monthly aviation sector dashboard by updating and collecting data and performed data visualization by Excel
Education
Master of Economics - Econometrics and Risk Management
Concordia University
Montreal, QCBachelor of Science - Economics
Allameh Tabataba'i
Tehran, Iran05.2016
Skills
- Regulatory Compliance
- Client Service
- People Management
- Performance Monitoring
- Production Monitoring
- Employee Evaluation
- Coaching and mentoring
- Effective communication
- Stakeholder management
- Problem solving
- Data analysis
Timeline
KYC Outreach Team Lead
RBC Capital Markets
01.2023 - Current
Senior KYC Outreach Analyst
RBC Capital Markets
07.2022 - 12.2022
KYC Outreach Analyst
RBC Capital Markets
04.2021 - 07.2022
Documentation Officer (Client Services Analyst)
BNP Paribas
05.2019 - 01.2021
Junior Economist (Co-op Internship)
Transport Canada
01.2018 - 08.2018
Master of Economics - Econometrics and Risk Management
Concordia University
Bachelor of Science - Economics
Allameh Tabataba'i
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