Sara Principato
Woodbridge,Canada
Summary
Positive and upbeat retail sales professional and people-person with 4 years of related experience. Skilled in merchandising products, organizing inventory, and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand.
Overview
6
6
years of professional experience
Work History
Operations Consultant
Sephora
Newmarket, Ontario
04.2023 - Current
- Increased operations efficiency through execution of improvement processes.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Processed inventory and shipment.
- Updated displays with new merchandise and promotions.
Beauty Advisor
Sephora
Newmarket, Canada
04.2023 - Current
- Maintained a clean and safe shopping environment for customers
- Answered customer inquiries regarding product features, pricing, and availability
- Handled returns and exchanges according to company policies
- Organized back-stock items and ensured the sales floor was fully stocked
- Restocked shelves and maintained orderly product displays
- Provided feedback to management on customer satisfaction and product issues
- Coordinated with other team members to ensure smooth operation during peak hours
- Managed cash register, including processing credit card and cash payments
- Assisted customers in finding and selecting products based on their needs
- Minimized loss by watching for and recognizing security risks and active theft
Lead Sales Associate
Tommy Hilfiger
Vaughan, Canada
06.2021 - 08.2024
- Conducted training sessions for new sales staff, sharing best practices and product knowledge
- Arranged merchandise displays, focusing on item accessibility and aesthetic appeal
- Addressed customer inquiries and concerns using extensive product knowledge
- Handled customer complaints following company procedure
- Helped customers locate products in-store
- Kept up-to-date on current and upcoming promotions
- Opened and close the cash registers including counting deposits for closing procedures
- Process POS transactions with cash, credit and debit
- Process refund and exchange transactions
- Manage the staff on the sales floor and ensure tasks are being completed
- Update and change promotions weekly
- Update and change floor-set plans
- Assist and change mannequins on the floor
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Supervised a team of sales associates on daily tasks and operations.
Sales Associate
Planet Silver
Woodbridge, Canada
12.2020 - 06.2021
- Managed cash register, including processing credit card and cash payments
- Maintained a clean and safe shopping environment for customers
- Restocked shelves and maintained orderly product displays
- Offered recommendations to customers, enhancing their shopping experience
Admissions Associate
Canada's Wonderland
Vaughan, Canada
10.2019 - 06.2020
- Processed transactions, including cash and credit purchases
- Helped over 100 customers everyday by processing payments and resolving service concerns
- Answered questions about park policies and concerns to support positive customer experience
- Educated customers on present and upcoming events
- Process season pass transactions including new and renewing existing passes
- Sell tickets at the front gate and process parking passes
Volunteer Coach
Adrenaline Gymnastics
Woodbridge, Canada
06.2019 - 08.2019
- Kept work area organized and clutter-free
- Completed assigned tasks prior to shift end
- Assisted with summer camp
- Taught young kids beginner skills to advance their learning
- Organized weekly lesson plans and games to keep the athletes engaged
Education
Bachelor of Arts - Kinesiology
York University
Toronto, ON12-2025
Skills
- Sales closing
- Paperwork management
- Relationship Building
- Customer Service
- Customer Engagement
- Theft Prevention
- Outgoing
- Interpersonal Skills
- Intrapersonal Skills
- Time management
- Problem Resolution
- Reliability
- Team collaboration
- Self motivation
Timeline
Operations Consultant
Sephora
04.2023 - Current
Beauty Advisor
Sephora
04.2023 - Current
Lead Sales Associate
Tommy Hilfiger
06.2021 - 08.2024
Sales Associate
Planet Silver
12.2020 - 06.2021
Admissions Associate
Canada's Wonderland
10.2019 - 06.2020
Volunteer Coach
Adrenaline Gymnastics
06.2019 - 08.2019
Bachelor of Arts - Kinesiology
York University
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