Sara Hubble
Abbotsford,BC
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Dedicated to building knowledge of company products and services for optimized member service and providing an inclusive and positive branch environment for team members and the members we serve.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Gulf And Fraser
01.2022 - Current
- Responded to customer concerns throughout merger and integration to retain membership
- Supervised and evaluated staff to help develop skills, and achieve their goals and targets.
- Conduct staff meetings to motivate team members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built strong relationships with members to help with their financial goals and increase our share of wallet.
- Coach and develop branch staff by offering support and encouragement for them to meet their career goal.
- Successfully led our team through merger as lead for Mt. Lehman Financial on the integration team.
Member Service Manager
Mount Lehman Credit Union
05.2007 - 12.2021
- Responded to customer concerns throughout merger to obtain a positive member vote and retain membership.
- Hired member service staff and trained team members on service quality, knowledge and performance.
- Investigated problems and discrepancies to resolve member issues or concerns.
- Helped members understand benefits with thorough, knowledgeable and friendly explanations.
- Developed highly effective communication, interpersonal and active listening skills.
- Helped build policy and procedures with management team and implement into daily branch routine.
- Secretary to our Board of Directors which included taking meeting minutes, creating board packages and ensuring board and committee requirements were being met.
Education
Certificate - Consumer And Residential Mortgage Lending
Dalhousie University - CUIC 240 Online Cohort
06.2023
Skills
- Strong Interpersonal Skills
- Risk Mitigation
- Build Member Relationships
- Risk Management
- Employee Performance Reviews
- Team Development
- Regulatory Compliance
Timeline
Assistant Branch Manager
Gulf And Fraser
01.2022 - Current
Member Service Manager
Mount Lehman Credit Union
05.2007 - 12.2021
Certificate - Consumer And Residential Mortgage Lending
Dalhousie University - CUIC 240 Online Cohort