Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Hennigar

Lower Sackville

Summary

Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.

Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.

Proactive Assistant Branch Manager with great financial product expertise and passion for customer service. Commended for going above and beyond to exceed corporate goals demonstrated over [Number] years of financial industry expertise.

Professional in financial record management with strong background in accounting processes and systems. Adept at managing accounts payable/receivable, reconciling statements, and maintaining accurate financial records. Known for excellent teamwork and adaptability, ensuring seamless collaboration and efficient results. Strong analytical skills, attention to detail, and proficiency in accounting software contribute to reliable and timely financial reporting.

Experienced with managing accounts payable and receivable processes efficiently. Utilizes accounting software and Excel to maintain precise financial records and support operational needs. Track record of collaborating with teams to meet deadlines and ensure accurate financial reporting.

Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in [Area of expertise] with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

35
35
years of professional experience

Work History

Assistant Branch Manager

Cash Money
10.2020 - 07.2025
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Supervised team of [Number] branch employees and made recommendations regarding performance evaluations.
  • Implemented process improvements to increase productivity.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Financial services Representative

Cash Money Check cashing

Receptionist

PPG Canada

Manager Bookkeeper

Bens Auto and Convenience

Team Lead Financial Services Representative

Cash Money Cheque Cashing
08.2018 - 11.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Bookkeeper

Jacquelyn's Cleaning Services
01.2019 - 2019
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed tax forms in compliance with legal regulations.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Receptionist Intern

PPG Canada
05.2003 - 09.2003
  • Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
  • Assisted in event planning and coordination, ensuring successful execution of company functions.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
  • Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
  • Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
  • Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
  • Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
  • Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
  • Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Collected [Type] payments, processed transactions and updated relevant records.

Manager Bookkeeper

Ben's Auto and Convenience
06.1990 - 1994
  • Improved invoice processing efficiency by implementing an automated system for tracking expenses and payments.
  • Assisted in the development of long-term financial plans by providing thorough analysis of company performance indicators.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
  • Monitored bank account balances closely, transferring funds between accounts as needed to optimize cash management strategy outcomes.
  • Facilitated smooth year-end closing procedures by coordinating with external auditors and providing necessary documentation for accurate reporting purposes.
  • Managed payroll functions, ensuring timely payment processing and compliance with tax regulations.
  • Enhanced financial accuracy by reconciling accounts, identifying discrepancies, and correcting errors in a timely manner.
  • Matched purchase orders with invoices and recorded necessary information.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Education

Diploma in Business Accounting -

Academy of Learning
01.2013

Diploma in Clerk Accounting - undefined

Scotia Career Academy
01.1991

Western Union Compliance Training - Anti Money Laundering Compliant

Curo

Manager Development Program - undefined

Payroll Compliant Practioner

Canadian Payroll Association

Manager Development Program

Curo

Skills

  • Customer Service
  • Loan Processing
  • Active Listening
  • Communication
  • Cash Handling
  • Confidentiality
  • Analytical Thinking
  • Problem Solving
  • Attention to Detail
  • Business Planning
  • Leadership
  • Coaching
  • Mentoring
  • Teamwork
  • Training and Development
  • Computer Proficiency
  • Organizational Skills
  • Collaboration
  • Interpersonal Skills
  • Time Management
  • Bilingual Support
  • Positive Attitude
  • Team development
  • Compliance management
  • Audit preparation
  • Loan application evaluation
  • Account management
  • Relationship building and management
  • Financial product sales
  • Risk mitigation
  • Loans
  • Regulatory compliance
  • Staff development
  • Sales expertise
  • Account retention
  • Client relationship management
  • Financial services
  • Customer retention
  • Risk analysis
  • Account collections
  • Strong interpersonal skills
  • Financial product advisement
  • Branch operations management
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Customer relationships

Timeline

Assistant Branch Manager

Cash Money
10.2020 - 07.2025

Bookkeeper

Jacquelyn's Cleaning Services
01.2019 - 2019

Team Lead Financial Services Representative

Cash Money Cheque Cashing
08.2018 - 11.2020

Receptionist Intern

PPG Canada
05.2003 - 09.2003

Manager Bookkeeper

Ben's Auto and Convenience
06.1990 - 1994

Financial services Representative

Cash Money Check cashing

Receptionist

PPG Canada

Manager Bookkeeper

Bens Auto and Convenience

Diploma in Clerk Accounting - undefined

Scotia Career Academy

Manager Development Program - undefined

Diploma in Business Accounting -

Academy of Learning

Western Union Compliance Training - Anti Money Laundering Compliant

Curo

Payroll Compliant Practioner

Canadian Payroll Association

Manager Development Program

Curo

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Cynthia Hennigar