Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anesia Talavera

Vallejo

Summary

Dynamic professional with extensive experience at Restaurant Depot, specializing in operational efficiency and team development. Demonstrated success in inventory management and conflict resolution, contributing to increased branch profitability and improved customer satisfaction. Skilled in staff training and process optimization, creating a collaborative environment that consistently surpasses performance targets.

Overview

19
19
years of professional experience

Work History

Assistant Branch Manager

Restaurant Depot
Concord
09.2021 - Current
  • Ensuring efficient operation of the branch to ensure customer satisfaction and projected bottom line profit
  • Managing personnel issues and supervision
  • Maintaining a positive company image by providing courteous, friendly and efficient customer service
  • Researching new wholesale food suppliers and negotiating prices
  • Calculating future needs in kitchenware and equipment and placing orders, as needed
  • Managing and storing vendors' contracts and invoices
  • Coordinating communication between front of the house and back of the house staff
  • Preparing shift schedules
  • Assisted in switching Payroll system from ADP to Paychex.
  • Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties.
  • Directed daily branch operations, leading the team to exceed monthly sales goals.
  • Reviewed employee job performance and contribution during performance appraisal.
  • Developed and managed a team of 8+ employees, creating an environment that fostered collaboration, productivity and job satisfaction.
  • Managed the day-to-day activities of the branch including staffing schedules, inventory management and budgeting.
  • Assisted in managing daily operations and staff supervision.
  • Coordinated inventory management and product ordering processes.
  • Trained and developed team members on customer service standards.
  • Ensured compliance with health and safety regulations across the branch.
  • Implemented promotional strategies to enhance customer engagement.
  • Monitored sales trends to optimize stock levels and product placement.
  • Facilitated team meetings to discuss goals and operational updates.
  • Resolved customer inquiries and complaints effectively and efficiently.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Supervised branch team, providing management with performance assessment suggestions.
  • Provided training to new employees on company policies and procedures.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Provided bank leadership in absence of branch manager.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Developed strategy to achieve target sales goals.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
  • Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Recruited new staff members through job postings and conducting interviews.
  • Analyzed financial data and prepared reports on the branch's performance for senior management.
  • Evaluated operational processes regularly in order to identify areas for improvement.
  • Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
  • Planned work schedules to maintain adequate staffing levels.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

HR Manager

Restaurant Depot
Sacramento
12.2019 - 09.2021
  • Process weekly payroll for 100+ employees using ADP.
  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
  • Ensure job descriptions are up to date and compliant with all local, state and federal regulations
  • Develop training materials and performance management programs to help ensure employees understand their job responsibilities
  • Investigate employee issues and conflicts and bring them to a resolution
  • Ensure the company's compliance with local, state and federal regulations
  • Provided HR guidance and support to management on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation.
  • Organized training sessions for new staff members on topics such as workplace safety procedures and company policies.
  • Managed onboarding processes for new hires including paperwork completion and orientation activities.
  • Performed confidential investigations into employee complaints regarding harassment or discrimination in the workplace.
  • Conducted initial interviews with potential employees to assess qualifications for open positions.
  • Evaluated existing human resource policies and procedures to ensure compliance with labor laws and regulations.
  • Created tracking systems for personnel records such as compensation histories, benefits enrollments, performance reviews and terminations.
  • Answered questions regarding 401K plan, vacation and benefits.
  • Administered compensation, benefits, and performance management systems and safety and recreation programs.

Patient Service Representative

Sutter Pacific Medical Foundation
San Francisco
04.2019 - 12.2019
  • Registered incoming patients promptly to optimize workflow and maintain efficiency.
  • Scheduled appointments using electronic health record systems, ensuring streamlined operations.
  • Coordinated patient communication with healthcare providers to facilitate accurate information exchange.
  • Collected and verified patient information and insurance details with precision.
  • Managed patient inquiries, directing them to appropriate departments for resolution.
  • Processed billing inquiries and facilitated payment arrangements effectively.
  • Ensured adherence to HIPAA regulations when handling confidential patient data.
  • Maintained a clean, organized reception area to enhance patient experience.

Attendance Clerk

Manteca Unified School District
Manteca
09.2006 - 04.2019
  • Performed specialized and technical clerical work involving the maintenance and reports of student attendance according to prescribed District, State and Federal procedures
  • Collected, compiled, computed and verified student attendance, maintained computerized records of student absences
  • Prepared reports for administration on absenteeism, truancies and tardies; generated truant letters to parents
  • Assisted with registration of new students, including the assignment and reassignments of student's programs designed to meet their needs
  • Maintained confidentiality of student attendance records and related documents
  • Acted as an information source to students, teachers, parents and administrators regarding attendance procedures and requirements
  • Recorded daily student attendance using electronic tracking systems.
  • Communicated with teachers regarding student absences and tardiness.
  • Processed attendance reports for administrative review and compliance.
  • Managed student records for accuracy and confidentiality.
  • Assisted families with attendance inquiries and concerns promptly.
  • Coordinated with school counselors on attendance-related issues effectively.
  • Updated attendance policies in accordance with district regulations regularly.
  • Trained new staff on attendance procedures and software usage efficiently.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
  • Placed calls to parents to determine reasons for students' absences, meticulously noting details.
  • Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
  • Interacted with employees in a professional manner when addressing attendance-related issues.
  • Conducted random audits of attendance records to ensure compliance with company policies and procedures.
  • Prepared reports on absenteeism trends for management review and action planning purposes.
  • Assisted with the development and implementation of strategies aimed at reducing excessive absences due to illness or other causes.
  • Managed confidential files containing sensitive information related to employee attendance records.
  • Responded to inquiries from supervisors regarding employee absenteeism or tardiness issues.
  • Facilitated periodic training sessions for managers on proper use of the time tracking system and adherence to company policies concerning attendance matters.

Education

High School Diploma -

Tracy High Schoo
Tracy, CA
08-1988

Skills

  • Microsoft Office Suite
  • Inventory management
  • Customer service
  • Staff supervision
  • Cash management
  • Team building
  • Employee training
  • Conflict resolution
  • Scheduling optimization
  • Process improvement
  • Communication skills
  • Strong interpersonal skills
  • Audit monitoring
  • Cash handling
  • Operational efficiency
  • Staff development
  • Staff management
  • Staff education and training
  • Strong leadership
  • Team development
  • Relationship building and management
  • Branch operations management
  • Dependable
  • Reliable
  • Operational reports
  • Excellent work ethic
  • Approachable
  • Relationship building
  • Operations management
  • Relationship management
  • Staff development and training
  • Risk management
  • Customer service and retention
  • Cash handling expertise
  • Audit preparation and monitoring
  • Budget control
  • Employee scheduling
  • Leadership skills
  • Interpersonal communication
  • Team collaboration
  • Attention to detail
  • Decision-making abilities
  • Time management skills
  • Conflict resolution strategies
  • Accounts payable management

Timeline

Assistant Branch Manager

Restaurant Depot
09.2021 - Current

HR Manager

Restaurant Depot
12.2019 - 09.2021

Patient Service Representative

Sutter Pacific Medical Foundation
04.2019 - 12.2019

Attendance Clerk

Manteca Unified School District
09.2006 - 04.2019

High School Diploma -

Tracy High Schoo

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Anesia Talavera