Sanjana Thakur
Brampton,Ontario
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. committed to maintaining professional relationships to increase profitability and drive business results. to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. An organized and dependable candidate is successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Dispatcher Office Assistant
Road Ragers
Brampton, ON
09.2022 - 01.2023
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled and dispatched drivers to locations in Canada wide.
Customer Service Representative
Trish juice Ltd.
Brampton, ON
05.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Training new employees and updating new rules.
Associate
Amazon
Brampton, ON
02.2022 - 10.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Assistant Administrative
Sachdeva Academy
Fatehabad, Haryana
01.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
PG Diploma - Information Communication Technology And Business
Northern College of Applied Arts And Technology
Scarborough , ON12.2022
Master of Science - Mathematics
Punjabi University
Punjab, India05.2018
Bachelor of Science - Computer And Information Systems
CDLU
05.2015
Skills
- MS WORD
- Time Management Communication
- Always Punctual Hard working
- Customer service skills Communication
- Staff Training
- Customer Relations
- Retail Sales Customer Service
- Cash Deposits and Receipts
- Active Listening
- Database Uploading
- Monthly Closings
Timeline
Dispatcher Office Assistant
Road Ragers
09.2022 - 01.2023
Customer Service Representative
Trish juice Ltd.
05.2022 - 01.2023
Associate
Amazon
02.2022 - 10.2022
Assistant Administrative
Sachdeva Academy
01.2020 - 03.2021
PG Diploma - Information Communication Technology And Business
Northern College of Applied Arts And Technology
Master of Science - Mathematics
Punjabi University
Bachelor of Science - Computer And Information Systems
CDLU
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