Sandhya Kela
Brampton,Canada
Summary
Dedicated and customer-focused professional looking to use great interpersonal skills and a dedication to providing outstanding service in the Retail Banking Sales & Service position at BMO Financial Group. eager to use hard work and teamwork to improve the branch's customer experience and commercial outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Urban Co-Operative Bank
2022.01 - 2022.06
- Welcomed and assisted customers with their banking needs, ensuring a seamless and positive experience
- Identified customer needs and referred them to appropriate banking solutions and specialists
- Managed cash transactions, ensuring accuracy and compliance with bank policies
- Educated customers on digital banking tools, increasing their confidence and usage
- Supported the team in daily operational activities, including inventory management and service requests
Cashier Team Lead
Canadian Tire Gas Station
2022.11 - 2023.03
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Representative
Shell Gas Station
2023.04 - Current
- Engaged with customers to understand their needs and provided tailored product recommendations
- Achieved sales targets by integrating marketing promotions into customer conversations
- Built strong customer relationships through excellent service and follow-up
- Assisted in resolving customer issues and escalated when necessary
- Supported the team in daily operational activities, including inventory management and service requests
Education
Health Informatics Technology -
Centennial College
04.2024
Bachelor's in Computer Applications -
Sardar Patel University
09.2020
Skills
- Proficient in using social media, tablets, smartphones, online tools, and applications
- Strong problem-solving abilities and adaptability to new challenges
- Excellent verbal and written communication skills
- Basic knowledge of personal and business banking solutions
- Passionate about helping customers and delivering personalized experiences
- Strong organizational and collaboration skills
Additional Information
Familiarity with Health Interoperability Standards (HL7, FHIR, SNOMED, ICD).
Languages: C#, Python, ASP.Net, HTML, CSS, Java, C++
Database: Oracle, DynamoDB, MSSQL
Frameworks: Spring Boot, Angular, Microservice Architecture,
Web Technology: XML, Web Services
IDE: Anaconda Spyder, Eclipse, Spring Tool Suite, Visual Studio, VS Code
Version Control: GitHub
Tools: Postman, JIRA, SQL Developer, Microsoft Office Suite
Data Visualization and Business Intelligence Tools: Power BI, Tableau
Accomplishments
- Achieved 3.348 CGPA in Health Informatics Technology.
- Achieved 9.25 CGPA and Secured 3rd position.
- Secured 7th position out of 50 groups in business event, earned 2X profit.
Reference
Nirjhar Taran
Timeline
Sales Representative
Shell Gas Station
2023.04 - Current
Cashier Team Lead
Canadian Tire Gas Station
2022.11 - 2023.03
Customer Service Representative
Urban Co-Operative Bank
2022.01 - 2022.06
Health Informatics Technology -
Centennial College
Bachelor's in Computer Applications -
Sardar Patel University
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