Harjot Singh
Toronto,ON
Summary
Driven Customer Service Representative with proven problem-solving abilities and active listening skills, honed at Shoppers Drug Mart and Burger King. Excelled in enhancing customer loyalty through innovative solutions and empathetic dispute resolution. Adept in digital tools, ensuring customer ease and satisfaction. Demonstrates strong interpersonal and organizational talents, contributing to team dynamics and client relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Shoppers Drug Mart
02.2024 - Current
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Burger King
04.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Hanson College
Toronto, ON09.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Ability to cooperate and perform various roles as a member of a team Strong interpersonal abilities, especially the capacity to establish report and relationships with clients
- Knowledge about using internet tools, apps, tablets, smartphones, and social media Extremely adept helping those who don't find digital apps easy to utilize them with confidence and see their advantages
- Basic written and verbal communication abilities Organizational abilities and basic teamwork and collaboration abilities
Languages
English
Professional Working
Timeline
Customer Service Representative
Shoppers Drug Mart
02.2024 - Current
Customer Service Representative
Burger King
04.2023 - 12.2023
High School Diploma -
Hanson College
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