Clement Chukwuka
Kitchener,Ontario
Summary
Results-driven individual with a passion for delivering outstanding customer experiences. Skilled in identifying customer needs and recommending tailored financial solutions. Proficient in utilizing digital tools and applications to enhance the banking experience. A collaborative team player with the ability to proactively find creative approaches to enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Titan Trust Bank
01.2021 - 04.2023
- Provided outstanding customer service to clients, welcoming them warmly and addressing their banking needs promptly.
- Conducted needs-based conversations to identify potential opportunities for personalized financial solutions.
- Initiated referrals to colleagues for specialized banking solutions to best serve customer requirements.
- Assisted customers with various banking transactions and inquiries, ensuring seamless execution.
- Offered advice on digital and self-serve options to enhance their banking experience
- Collaborated within the branch and with partners to deliver exceptional customer experiences.
- Managed cash transactions and reconciled funds between treasury and branch units.
- Followed risk and compliance processes to safeguard customers' assets and maintain privacy.
- Proactively identified and reported suspicious activity related to money laundering, adhering to legal and regulatory requirements.
- Stayed current with financial services trends, legal and regulatory developments, and industry ethical standards.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Shopprite Store
06.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors
- Collected information through questioning and discussion to overcome an objection, resolve a challenge and satisfy caller needs.
- Entered, updated and maintained accurate/confidential data, logs and other paperwork.
Education
Post Graduate Diploma - Information Technology Buisness Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Bachelor of Science - Metallurgical And Materials Engineering
University of Nigeria
Enugu, Nigeria11.2019
Skills
- Exceptional customer service and relationship-building skills
- Proficient in social media, tablets, smartphones, online tools, and applications
- Strong knowledge of personal and commercial banking products
- Familiarity with specialized sales and business banking solutions
- Ability to identify opportunities and initiate referrals to colleagues
- Skilled in engaging customers in needs-based conversations
- Effective verbal and written communication skills
- Well-organized with a keen eye for detail
Certification
- ACE - Adobe Certified Expert, Photoshop
- Excellent Customer Service certification
- Fraud Risk Analytics and Prevention
- Fundamentals of digital Marketing
Timeline
Customer Service Representative
Titan Trust Bank
01.2021 - 04.2023
Customer Service Representative
Shopprite Store
06.2020 - 10.2020
Post Graduate Diploma - Information Technology Buisness Analysis
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Metallurgical And Materials Engineering
University of Nigeria
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