Sandeep Kaur
Calgary,Canada
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Operation Specialist
SkipTheDishes
Winnipeg, Canada
12.2020 - 09.2024
- Answering inquiries or investigating stakeholder complaints regarding the online food ordering and delivery process
- Arrange for refunds or credits for online food ordering and delivery
- Resolve customer complaints and escalate issues to appropriate departments
- Respond to customer inquiries via phone, email, and chat
- Maintain customer records, update account information, and process orders
- Follow up with customer to ensure satisfaction
- Updating information on the SkipTheDishes network in a timely and accurate manner
- Monitor customer feedback and provide feedback to management
- Provide training and support to new and existing customers
Crew Member
McDonald's
Vancouver, Canada
07.2019 - 08.2020
- Cooked and prepared food for customers by following orders on the screen to deliver customer’s orders inefficiently on time
- Provided excellent customer service when receiving and delivering orders to customers
- Performed multitasking including grilling, taking orders, and cleaning
Education
Hotel & Resort Management -
Capilano University
Vancouver, BC08.2020
Bachelor’s Degree in Arts -
Panjab University
Chandigarh, India05.2015
Skills
- Adaptability and ability to work under pressure and tight deadlines
- Ability to type 40 wpm
- Quick learning capabilities and commercial awareness
- Demonstrates a friendly and cooperative manner in diversity
- Scheduling coordination
- Operational efficiency
- Workforce planning
- Experience in leadership
- Personnel assessment
- Improvement plans
- Cross-functional communication
Accomplishments
- Achieved first rank in Annual sports competition in college.
- Participated in National Service Scheme camps in school and college.
- Achieved first position certificate in religious events.
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Operation Specialist
SkipTheDishes
12.2020 - 09.2024
Crew Member
McDonald's
07.2019 - 08.2020
Hotel & Resort Management -
Capilano University
Bachelor’s Degree in Arts -
Panjab University
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