Sandeep Kaur
Project Management
Toronto,ON
Summary
A seasoned Project management specialist with over 10+ years in Telecom & IT industry. Skilled in managing complex global projects and operation with experience in Canada and offshore. A proven track record of helping companies adapt change & improve overall business process.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Project Coordinator
Beanfield Technologies
Toronto, Ontario
11.2021 - Current
- Responsible for overseeing multiple network expansion projects and infrastructure migration at over 1,100 sites across Toronto and Montreal.
- Plan budget, resource allocation, and maintain reports for $1.2M CAPEX in SAP HANA.
- Plan, define, manage, and coordinate projects using tools like JIRA and Wrike. Implement project management methodologies, such as Agile and CPM.
- Implemented cost reduction strategies and achieved 18%* cost reduction by completing legacy migrations and upgrades.
- Work closely with cross-functional team across organization, tracking deliverables and timelines. Conductive sprints and stand up.
- Present project plans and budget reports to board in quarterly meetings.
- Create business process flows for projects and maintain documentation over JIRA Confluence. Oversee project from kick-off to closeout.
- Maintain productive relationship with stakeholders, responsible for navigating teams through conflicts towards resolution.
- Vendor management, review quotes, and negotiate pricing and contracts. Issue purchase orders and liaise with finance and management for approvals, etc.
Technical Services Coordinator
Digital Telecom
Toronto, Ontario
09.2017 - 11.2021
- Led efforts in upgrading outdated systems, significantly improving overall IT infrastructure stability and performance.
- Led multiple web and operations-based projects focused on developing telecom products that facilitate organizational transformation. Revamp website, new mobile app, and API development.
- Plan, coordinate, and manage project teams and plans. Keep project on timeline and adapt agile workflow. Implement full SDLC process in design, system requirement collection, architecture, development, maintenance, and testing of software.
- Work with Scrum Master and product manager to plan Scrum events and compile risk assessment/plan report.
- Run SQL queries to generate custom project reports. Collaborated with cross-functional teams to gather and analyze data from various sources using SQL, ensuring accurate project forecasts.
- Experience working with UI/UX tools like Figma, Adobe Lightroom, Canva. Assisted in design of user-friendly interface, which saw 40% increase in engagement and improved customer conversion rate to 4% by next quarter in 2020.
- Managed customer care and technical support team on ad-hoc basis for 1 year.
- Bought on board team of business analysts and digital marketers to improve web outlook of organization and generate revenue from web platforms. Implemented tools like Power BI and Google Analytics.
- Fostered culture of innovation and continuous improvement by encouraging team members to stay current with industry advancements.
Team Lead
iProf Learning Solutions
Delhi, New Delhi
12.2014 - 08.2016
- Assist the Director of Product Development with day-to-day operation for e-learning-based services and products. Delivered regular performance reports to senior management, highlighting key operational metrics, areas of improvement, and resource needs.
- Lead a team of 10 SMEs in managing and supporting infrastructure development across multiple projects.
- Develop and implement various business processes. For example, implementation of an incident management process in 2014 that reduced average resolution time by 30% through improved escalation procedures.
- Conduct research and due diligence to plan for the upcoming product development project. Assist in compiling market requirement documentations, roadmaps, user journeys, and stories documents, and PRDs. Being a central hub to communicate with various teams like development, implementation, sales, marketing, etc.
- Coordinate overall project progress and review project and analytics reports to plan contingencies and the next course of action.
- Collaborate with BAs to conduct quantitative analysis of financial data, which helped reduce costs by 16.2% and implemented process automations that increased efficiency by 31% in 2015.
Junior Engineer
HCL Technologies
Delhi, New Delhi
3 2014 - 12.2014
- Carry out routine and preventive maintenance. Monitor PSTN core, equipment, and environmental alarms. Identify, escalate warnings and alarms, filter out false alarms to limit outages.
- Supervise overall telecom and network configuration with help of tools like Wireshark and nMap.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels. Performed thorough quality checks for all deliverables, ensuring high-quality products were delivered to clients on time.
- Collaborated with engineering team to determine best course of action to avoid outages caused during high traffic times. Assisted engineers with inspections of finished construction of telecom sites.
TOC Executive
Pratap Technocrats
Ludhiana, Punjab, India
06.2012 - 05.2013
- Monitor and manage daily tower operations of over 300 sites across the state, ensure smooth communication and coordination between teams, maintain operational efficiency, and respond to any issues that may arise within the control tower or related facilities.
- Coordinate with ground staff, technical teams to address operational concern. Provide real-time status updates to all stakeholders. Address escalations done by on-site technicians and provide resolutions.
- Lead incident management and problem resolution for operational disruptions, ensure minimal downtime, and effective troubleshooting of tower communication systems.
- Maintain and monitor communication equipment, including radio systems, tracking devices, and communication protocols, ensuring minimal disruption.
- Provide operational reports on tower performance metrics, incident reports, and maintenance logs to senior management for ongoing performance improvement.
- Enforce safety protocols and compliance measures, engage in coordination of regular tower safety drills, and equipment maintenance schedules.
- Assisted in the integration of new tower control software, streamlining communication workflows, and improving operational efficiency.
Education
PG Diploma - Business Administration And Management
York University
Toronto 06.2018 - 04.2019
PG Diploma - Project Management
St. Lawrence College
Toronto, ON 08.2017 - 05.2018
Bachelor of Technology -
Punjab Technical University
Punjab, India 06.2008 - 05.2012
Skills
Project management
Network integration projects Infrastructure expansion and migration
Telecommunications Technologies - PSTN, VOIP, FTTN, Fiber planning
PM methodologies & framework: Traditional - Waterfall, CPM Modern: Agile & Scrum techniques
PM tools - JIRA, MS project, Wrike, Zoho projects
SAP HANA4 for project building, assets creation, WBS and budget planning and reporting
Business planning and analysis - Requirement gathering, creating acceptance criteria and user stories Google Analytics
Business process flow charts - Lucid chart, Diagramsnet
Reporting and auditing - MS Excel, Google sheets
Software Development Lifecycle
Experience working with ERPs, SaaS, CRM and databases
MySQL queries to improve and automate business processes
Key Performance Indicators
Supply chain management and Warehouse operations
Vendor and Client relationship management
Certification
Six Sigma - White Belt, CSSC, 10/2020, uBnnA3W34L
Languages
English
Hindi
Punjabi
French (learner)
Timeline
Project Coordinator
Beanfield Technologies
11.2021 - Current
PG Diploma - Business Administration And Management
York University
06.2018 - 04.2019
Technical Services Coordinator
Digital Telecom
09.2017 - 11.2021
PG Diploma - Project Management
St. Lawrence College
08.2017 - 05.2018
Team Lead
iProf Learning Solutions
12.2014 - 08.2016
TOC Executive
Pratap Technocrats
06.2012 - 05.2013
Bachelor of Technology -
Punjab Technical University
06.2008 - 05.2012
Junior Engineer
HCL Technologies
3 2014 - 12.2014
Six Sigma - White Belt, CSSC, 10/2020, uBnnA3W34L
GAIQ, Google, 09/2021, 89364753
PM Foundations: Communications. PDUs Earned: 1, PMI, 04/2023, 4101QGFARX,
Excel Foundations : Formulas and Pivot tables, PDUs Earned: 0.25, PMI, 04/2023, 41014XZSOL,
Pursuing PMP - Project Management Professional, appearing for exam in Nov 2024
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