Sandeep Kaur
Victoria,BC
Summary
Dynamic professional with a proven track record in community support and retail management, notably with ABILITIES and KFC. Excelled in enhancing client well-being and store performance through empathetic communication and strategic planning. Skilled in behavioral support and data entry, achieving significant improvements in client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Support Worker
ABILITIES
Victoria, BC
03.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
Assistant Store Manager
KFC
Victoria, BC
09.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Supervisor
KFC Restaurant
Victoria, BC
06.2022 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Community Support Worker
Elizabeth Fry Society
Surrey, BC
02.2022 - 09.2023
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
Health Care Assistant
UMBRELLA SOCIETY
Victoria, BC
03.2023 - 07.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
Community Service Volunteer
Private Residence
PUNJAB INDIA
01.2020 - 03.2022
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Collaborated with local organizations to provide food baskets to families in need.
- Assisted in organizing local charity events to raise funds for disadvantaged families.
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Offered tutoring services to students struggling academically, helping them improve their performance in school.
Education
Associate of Science - PSYCHOLOGY AND HEALTH
CAMOSUN COLLEGE
Victoria, BC12.2023
Skills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Data Entry and Reporting
- Social integration
- Mental health knowledge
- Recreational Activities
Certification
- ServSafe Food Handler's Certification
Timeline
Community Support Worker
ABILITIES
03.2024 - Current
Assistant Store Manager
KFC
09.2023 - Current
Health Care Assistant
UMBRELLA SOCIETY
03.2023 - 07.2023
Supervisor
KFC Restaurant
06.2022 - 09.2023
Community Support Worker
Elizabeth Fry Society
02.2022 - 09.2023
Community Service Volunteer
Private Residence
01.2020 - 03.2022
Associate of Science - PSYCHOLOGY AND HEALTH
CAMOSUN COLLEGE
- ServSafe Food Handler's Certification