San-Dean Murray
Etobicoke,Ontario
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in problem-solving and working remotely in a 24/7 uptime environment.
Overview
13
13
years of professional experience
Work History
Support Advisor
Shopify
07.2021 - Current
- Providing assistance to merchants via various channels like chat and email
- Assisting with navigating Shopify tools, features and functionalities available to Merchants on the platform
- Escalating complex issues to higher-level support or technical teams when necessary
- Keeping up-to-date with Shopify updates, policies, and best practices to provide accurate information
- Resolving merchant inquiries, technical issues, and complaints related to the Shopify platform
- Documenting merchant interactions and feedback to improve support processes
- Exercising empathy and understanding in difficult situations where merchants are vulnerable, offering alternative solutions when possible.
- Trained as a remote worker, I excel in self-sufficiency, self-motivation, effective communication, tech proficiency, and reliability.
Student Placement
Arab Community Centre of Toronto
01.2020 - 03.2020
- Researched Material for Women’s Program Workshop
- Created Powerpoints and other documents to be shared with clients and staff using Microsoft Word, Excel, Google Docs and Google slides
- Completed intake forms
- Completed Ontario Ministry of Labor, Training and Skills Development Worker Health and Safety Awareness online certificate
- Started a filing project to create more storage space to allow effective filing by arranging client files by IRCC status information
- Shadowed Settlement Worker and Counselors
- Assisted in promoting Community organized events.
Front of House Associate
Flock Rotisserie & Greens
10.2016 - 03.2020
- Met and exceeded customers’ need by working with a team to provide satisfactory food and customer service
- Connected with customers by engaging in interpersonal communication
- Resolved customer and staff issues should conflicts arise
- Ensured that the environment is clean, and welcoming, people friendly
- Operated restaurants POS system to take orders and cash out customers.
Customer Service Agent (Netflix Campaign)
Global Gateway Solution Inc.
08.2013 - 02.2015
- Exceeded clients needs by assisting to pay bills online, helping with device set-up & how to connect to Netflix
- Related with clients, helping them to sign up for services and promotions
- Conflict management and problem solving
- Operated through online chat help center (2 chats at a time, multiple screen operation).
Secretarial Work (Work experience)
Cornwall Regional Hospital (MBJ, Jamaica)
01.2011 - 06.2011
- Maintained confidentiality and respect of privacy for each file logged
- Filed and entered data for over 500 patients a day electronically and non-electronically
- Ensured that the right information data is delivered to the right person.
Education
Ontario College Diploma - Community Worker Program
George Brown College
Toronto, ON04.2021
Pre-Health Sciences, Women’s Work Around the World, College English, Personal and Professional Development, Speaking with Confidence -
George Brown College
04.2017
Skills
- Able to work with others as a team, skilled in time management and the ability to use “Positive Language”
- Quite competent user of Microsoft word, PowerPoint, Excel, Outlook, Adobe reader, Google suite and various internet platforms
- The ability to apply a systemic approach to solve problems
- Active listener and a keen individual with the ability to grasp a new skills rapidly
- Great at peacefully resolving conflicts, decision making and encouraging personal growth
- Basic filing and data entry (Data Collection)
- Excellent communication skills in English (written and spoken)
- Able to operate various POS systems
Timeline
Support Advisor
Shopify
07.2021 - Current
Student Placement
Arab Community Centre of Toronto
01.2020 - 03.2020
Front of House Associate
Flock Rotisserie & Greens
10.2016 - 03.2020
Customer Service Agent (Netflix Campaign)
Global Gateway Solution Inc.
08.2013 - 02.2015
Secretarial Work (Work experience)
Cornwall Regional Hospital (MBJ, Jamaica)
01.2011 - 06.2011
Ontario College Diploma - Community Worker Program
George Brown College
Pre-Health Sciences, Women’s Work Around the World, College English, Personal and Professional Development, Speaking with Confidence -
George Brown College
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