Samir Chaqri
Administrative Coordinator
Ottawa,ON
Overview
15
15
years of professional experience
Work History
Customer Support Advisor
Concentrix
09.2024 - Current
- Provide inbound customer support using a call flow guide in English and French.
- Assist customers in resolving basic technical issues.
- Track, document, and retrieve information in databases.
- Maintain in-depth knowledge of clients' products and/or services, such as smartphones, tablets, and wearable devices.
- Deliver expert customer experiences.
Procurement and Facilities Officer
Prime Minister's Office
10.2022 - 05.2024
- Contributed to development of annual budgets, aligning procurement activities with organizational goals and financial constraints.
- Developed comprehensive annual procurement plans, ensuring compliance with budgetary limitations.
- Managed entire bidding process, including preparing bid documents, opening and evaluating bids, and awarding contracts to qualified vendors.
- Developed and sustained supplier relationships, ensuring timely deliveries, and resolving issues promptly.
- Presided over bid committees, ensuring strict adherence to procurement regulations and selecting most advantageous bids for organization.
- Managed maintenance, repair, and replacement of various equipment within Prime Minister's administrative buildings.
- Supervised upkeep, maintenance, and security of Prime Minister's administrative buildings.
Procurement Officer
General Secretariat of the Government
02.2014 - 10.2022
- Collaborated with various administration units to identify, assess, and define their procurement requirements.
- Managed purchasing process, from request for quotation (RFQ) to bid analysis and purchase order (PO) generation.
- Maintained strong relationships with suppliers, fostering collaboration, monitoring their performance, resolving issues, and ensuring timely delivery of goods and services.
- Managed entire bidding process, from preparing bid documents to evaluating bids and awarding contracts to qualified vendors.
- Generated and maintained records related to procurement, such as RFQs, POs, and bid documents.
- Collaborated with inventory officer to ensure optimal stock levels.
Customer Service Representative
Attijariwafa Bank
04.2010 - 03.2011
- Assisted customers in opening new checking and savings accounts.
- Identified customer needs and recommended appropriate banking products and services.
- Provided information and guidance on a variety of banking products.
- Responded promptly to customer inquiries and effectively addressed any concerns they raised.
- Successfully acquired new clients through prospecting activities.
- Generated and submitted daily reports via Customer Relationship Management software.
Education
Master's Degree - Public Management
High Institute of Administration
Master's Degree-Strategic And Logistics Management
Faculty of Law, Economics And Social Sciences
Bachelor's Degree - Economics And Management
Faculty of Law, Economics And Social Sciences
Skills
Procurement Expertise: Over 10 years of demonstrated experience in sourcing, supplier relationship management, contract management, and cost-saving initiatives
Language Skills: Bilingual with strong verbal and written communication skills in both French and English
Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, and SharePoint) and Google Workspace
Organizational Skills: Proven ability to organize and prioritize tasks, work under pressure, and meet deadlines
Communication and Interpersonal Skills: Excellent communication and customer service skills, fostering positive relationships with internal and external stakeholders
Collaborative Team Player: Proven ability to work effectively in diverse teams and contribute to shared goals
Timeline
Customer Support Advisor
Concentrix
09.2024 - Current
Procurement and Facilities Officer
Prime Minister's Office
10.2022 - 05.2024
Procurement Officer
General Secretariat of the Government
02.2014 - 10.2022
Customer Service Representative
Attijariwafa Bank
04.2010 - 03.2011
Master's Degree - Public Management
High Institute of Administration
Master's Degree-Strategic And Logistics Management
Faculty of Law, Economics And Social Sciences
Bachelor's Degree - Economics And Management
Faculty of Law, Economics And Social Sciences
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