Hari Prasad Nambiar
Barrie,ON
Summary
Seeking to enhance professional skills, capabilities, and knowledge in an organization that values hard work, and entrusts responsibilities, and challenges. Eager to apply acquired learning and skills productively. Professional Support Specialist with extensive experience providing exceptional client assistance and resolving complex issues. A strong focus on team collaboration, adaptability to changing needs, and ability to achieve results sets me apart. Expertise in troubleshooting, communication, and conflict resolutely are known for reliability, problem-solving abilities, and customer-centric approach.
Overview
4
4
years of professional experience
Work History
Support Advisor
Taskus India Pvt Ltd
10.2020 - 07.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in the customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Education
Global Business Management - Business
Georgian College
Barrie, ON01.2026
Bachelor's of Business Administration -
DAVV
India 03.2023
12th -
CBSE
India 05.2020
10th -
CBSE
India 05.2018
Skills
- Communication skills, verbal and written
- Punctuality and Integrity
- Ethical towards Work
- Remarkable patience and motivational skills
- Accountability and Ownership
- Ability to work in team or individual
- Environmental Adaptability and Flexibility
- Customer Relationship Management
- Data Scrubbing and Management
- Power BI
- Excel and Other Data managing software
- Remote Support
- Support Services
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Limited Working
Hobbies and Interests
- Playing Soccer
- Online gaming
- Travelling
Personal Information
- Father's Name: Mr. Sudhakaran Nambiar
- Date of Birth: 11/01/2002
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Support Advisor
Taskus India Pvt Ltd
10.2020 - 07.2024
Global Business Management - Business
Georgian College
Bachelor's of Business Administration -
DAVV
12th -
CBSE
10th -
CBSE
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