Samyak Jain
Toronto
Summary
Dynamic business and marketing graduate with international experience, seeking a challenging Team Lead role. Eager to apply proven skills in business development, customer support, and project management to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Cloud Transformation Strategist
Teleperformance (for Google Cloud)
08.2022 - Current
- Engaged in focused outreach and proactively initiated cold calls to connect with potential clients seeking cloud services across North America
- Maintained a healthy relationship with Account Executives to help maintain long term relationships with clients
- Met and exceeded targets, securing the maximum bonus since 2023 Q3
- Collaborated on workflows and CRM processes with a dedicated team.
Business Development Executive
Modelcore Services
08.2021 - 05.2022
- Conducted targeted outreach and cold calls to prospective clients for steel detailing services across North America
- Successfully generated over $50K in monthly revenue through strategic client acquisitions and exceeded targets for two consecutive quarters
- Developed comprehensive proposals and quotes for client projects
- Maintained meticulous records for the client base and monitored projects in the pipeline
- Made critical decisions in high-pressure situations, resolving challenges and mitigating risks effectively.
Customer Support Representative
Sitel, Mississauga
09.2020 - 04.2021
- Represented Costco Wholesale, consistently handling 15 calls per hour
- Leveraged product knowledge to swiftly resolve issues and reduce customer wait time
- Fostered customer relationships, contributing to increased sales through the dissemination of promotional and discount information
- Helped in training of new employees so they could handle their tasks and job successfully.
Technical Support Advisor
Concentrix, Niagara Falls
03.2020 - 08.2020
- Provided technical support for Apple TV box, diagnosing and resolving software and connectivity issues
- Escalated help desk tickets to Level 2 when issues exceeded the scope of Level 1 support
- Helped in optimization of efforts and formulation of policies for the team.
Marketing Manager
Aspire Digital Media, New Delhi
04.2017 - 10.2019
- Executed lead generation campaigns through email, mobile, and social media marketing, contributing to increased sales revenue
- Managed a team of 15 employees and offered boutique marketing services for MSME companies, enhancing their online presence
- Effectively communicated organizational goals and expectations to team members, fostering a shared vision
- Utilized project management tools and methodologies to streamline processes
- Implemented performance metrics, resulting in improved individual and team performance.
Education
Post Graduate Diploma in Marketing Management -
Seneca College
Toronto, Canada09.2021
Post Graduate Diploma in International Business Management -
Niagara College
Niagara Falls, Canada09.2020
Bachelor of Commerce -
Ramanujan College, Delhi University
New Delhi, India07.2017
Skills
- Leadership: Motivation and positive example
- Communication: Clarity and active listening
- Team Coordination: Efficient task assignment and facilitation
- Problem-Solving: Timely solutions and promoting a problem-solving mindset
- Adaptability: Adjusting to change and leading transitions
- Organization: Task prioritization and workflow organization
- Conflict Resolution: Diplomatic conflict addressal and positive team culture
- Decision-Making: Timely, informed decisions and seeking input
- Delegation: Effective task assignment and empowering team ownership
- Mentorship: Guidance provision and support for development
- Collaboration: Fostering a cooperative team dynamic and encouraging knowledge-sharing
Timeline
Cloud Transformation Strategist
Teleperformance (for Google Cloud)
08.2022 - Current
Business Development Executive
Modelcore Services
08.2021 - 05.2022
Customer Support Representative
Sitel, Mississauga
09.2020 - 04.2021
Technical Support Advisor
Concentrix, Niagara Falls
03.2020 - 08.2020
Marketing Manager
Aspire Digital Media, New Delhi
04.2017 - 10.2019
Post Graduate Diploma in Marketing Management -
Seneca College
Post Graduate Diploma in International Business Management -
Niagara College
Bachelor of Commerce -
Ramanujan College, Delhi University
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