Samuel Olagunju

• Investigated and resolved over 40 daily cases involving identity theft, financial fraud, and unauthorized use of personal information, both domestically and internationally.
• Responding to incoming from CIBC credit card holders, addressing their concerns and providing information on dispute handling processes.
• Conducting through investigations into potential fraudulent activities, including analyzing account transactions and identifying suspicious patterns.
• Documenting all actions taken during investigations and maintaining accurate records for compliance and future reference.
• Expert usage of software applications like COINS/ECIF, PRM, TSYS and CRS to mitigate fraud.
• Applied emotional intelligence to empathize with customers, resolve conflicts, and improve satisfaction through effective communication and understanding.
• Partnered with law enforcement agencies, financial institutions, and key stakeholders to gather evidence, support investigations, and ensure compliance with legal standards.
• Analyzed identity theft patterns and emerging trends, recommending and implementing preventive measures to safeguard client information.
• Utilized transaction monitoring and identity verification tools to detect and mitigate fraud risks in real time.
• Compiled comprehensive reports on fraud trends and investigation outcomes, providing actionable insights to enhance security procedures.
• Updated and maintained client records to reflect fraud history, reducing the likelihood of repeat incidents.
• Led training and awareness sessions for employees and clients on recognizing identity theft indicators and protecting personal data.

• Develop multimedia communication strategies aligned with brand objectives, integrating video, social media, blogs, and print.

• Collaborate with creative teams to produce high-quality content, including graphics, videos, and written materials.

• Manage social media platforms, ensuring consistent messaging and audience engagement.

• Analyze campaign performance using tools like Google Analytics, Hootsuite, or Sprout Social to optimize future strategies.

• Oversee content calendars and coordinate with external vendors (e.g., videographers, designers).

• Stay updated on industry trends and emerging multimedia technologies to maintain a competitive edge

• Managed technical support for over 300 customers per month, improving satisfaction rates by 65%.
• Investigated and resolved technical issues related to wireline, wireless, internet, cable TV, and home security.
• Implemented troubleshooting techniques and provided phone and online support for resolving user issues.
• Entered customer interaction details to track requests, document problems, and record solutions offered.
• Collaborated with teams to allocate workload effectively and ensure adequate service coverage.

• Anticipate, identify and assess broad issues in the context of the impact on ministry and government mandate and strategic direction and develop recommendations;
• Through multimedia platforms, verbally and in writing communicate information to a variety of audiences to build support, educate and promote understanding of the ministry and its programs and services;
• Research and evaluate relevant information and material to produce communications material that supports ministry programs, policies and strategic direction;
• Work independently and participate as a contributing member of a team to ensure goals and objectives are met;
• Organize and prioritize a high volume of projects with competing deadlines to consistently produce high-quality work
• Create multimedia strategies for clients across industries, from startups to established brands.
• Lead brainstorming sessions and pitch creative concepts to clients.
• Oversee production of multimedia assets, including short-form videos, interactive web content, and immersive social media campaigns.

• Develop multimedia strategies to communicate mission-driven messages via websites, social media, newsletters, and public service announcements.

• Produce and edit multimedia content, including videos, infographics, and podcasts, tailored to diverse audiences.

• Collaborate with program teams to align communications with organizational priorities (e.g., public health, education, or governance).

• Manage partnerships with media outlets and influencers to amplify reach.

• Ensure compliance with branding guidelines and regulatory requirements (e.g., state or federal communication policies).

• Track and report on campaign impact, using metrics like audience reach and engagement rates.