Youssef Nekhili
Laval,Canada
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Identity Theft Response Agent
CIBC
04.2024 - Current
- Answered incoming calls from clients reporting fraud incidents, providing compassionate support while efficiently processing card cancellations and issuing replacements
- Verified customer identities with a meticulous approach, ensuring compliance with security protocols to protect client information and prevent unauthorized access
- Monitored and analyzed client transactions across multiple banking channels to detect and mitigate potential fraud
- Conducted thorough investigations into unusual transaction activities, employing critical thinking and analytical skills to identify fraudulent patterns and enhance fraud prevention measures.
Credit Analyst
Westgate Managing Capital
09.2023 - 04.2024
- Conduct comprehensive evaluations of online financial loan applications, assessing creditworthiness and conducting financial analysis and risk assessments
- Employ anti-fraud strategies to effectively reduce default rates
- Cultivate and maintain client relationships, ensuring superior customer service
- Review transactions and financials to proactively identify potential signs of fraudulent activity
- Ensure prompt and professional communication of decisions, coupled with a responsive approach to handling requests.
Sales Associate
Dormez-Vous
04.2023 - 07.2023
- Interacted with customers to discern their needs and preferences, promoted high-quality products, and showcased service offerings
- Maintained visually appealing store displays through effective product presentation, replenishment, and meticulous store housekeeping
- Responded to customer inquiries over the phone with clear and helpful information
- Confirmed and ensured smooth deliveries through diligent verification processes.
Collection Agent
Desjardins
05.2022 - 09.2022
- Effectively managed customer calls regarding auto loan issues
- Demonstrated a proactive approach in providing valuable assistance and crafting viable solutions to payment challenges
- Diligently followed up on non-paying car loan files, showcasing strong commitment to financial resolution and customer satisfaction.
Web Developper
SpotEV
04.2021 - 09.2021
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed Artificial intelligence tool, resulting in tailored experiences for client needs.
- Adding voice recognition to the AI to make it able to understand what people are asking and then answering back by talking.
Education
No Degree - Prerequisite Finance Courses
Concordia University
Montreal, QC12.2024
College diploma - computer science
CEGEP Bois-de-Boulogne
Montreal, QC05.2021
Professional study diploma - IT support
CFP Léonard De Vinci
Montreal, QC12.2018
High School Diploma -
École Secondaire Saint-Laurent
Montreal, QC06.2018
Skills
- Proficient in Microsoft Office 365
- Programming knowledge in C#, C and Java
- Problem-solving skills
- Customer service and care
- Critical Thinking
- Conflict Resolution
- Technical Support
- Teamwork and Collaboration
- Multi-tasking strength
certifications
- Google Digital Garage - The Fundamentals of Digital Marketing, Ongoing
- Cisco - Cisco Network Certification, Completed
Hobbies and Interests
- Sports
- Reading
- Travel
- Podcasts
- Video games
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Identity Theft Response Agent
CIBC
04.2024 - Current
Credit Analyst
Westgate Managing Capital
09.2023 - 04.2024
Sales Associate
Dormez-Vous
04.2023 - 07.2023
Collection Agent
Desjardins
05.2022 - 09.2022
Web Developper
SpotEV
04.2021 - 09.2021
Professional study diploma - IT support
CFP Léonard De Vinci
No Degree - Prerequisite Finance Courses
Concordia University
College diploma - computer science
CEGEP Bois-de-Boulogne
High School Diploma -
École Secondaire Saint-Laurent
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