Summary
Overview
Work History
Education
Skills
Skills And Qualifications
Extracurricular Activities
Languages
Timeline
Generic

MANPREET SINGH

BRAMPTON,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Identity Theft Response Representative

CIBC
09.2021 - Current
  • Provide courteous and efficient service to all clients for credit card fraud while maintaining a low average handle time(AHT)
  • Recipient of many promoters recognitions for excellent customer service
  • Always willing to go the extra mile to provide right solution for client
  • Demonstrate experience & knowledge of fraud detection tool such as TS2, COINS, COMPASS, PRM, CRS, ECIF, ECRM
  • Involved and assisted with optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects
  • Assisted manager with multiple client escalations, call shadows and coaching opportunities with new hires.

Customer Relationship Manager

Doaba Group
08.2019 - 09.2021
  • Build strong customer relationships and deliver excellent customer service
  • Coordinate meetings with clients and follow up to ensure quality of product meets or exceeds their expectations
  • Ensure timely follow-ups concerning service exceptions and customer satisfaction
  • Plan and organize to achieve fastest and most efficient delivery routes for drivers
  • Promptly reply to calls, emails, letters ensuring all inquiries are handled.

Security Supervisor

Armada North Security
01.2017 - 07.2019
  • Provide the Security Coordinator with monthly compliance and semi-annual clearance reports and follow up with communications accordingly
  • Train and ensure that all onsite guards are completing their required tasks and duties at multiple sites
  • Follow up with placed service calls to ensure the security systems are serviced on a timely manner
  • Ensure all guards conduct all duties that are required onsite such as providing access to personnel, monitoring building systems, issuing access cards, performing daily patrols and reports

Security Guard- Loss prevention

Garda World
06.2013 - 07.2018
  • Monitor and patrol premises to detect and locate suspected shoplifters and safely recover assets and make apprehensions
  • Identify issues of operational errors and policy violations
  • Investigate and resolve various fraud and theft cases
  • Assist in the development of policies and systems for safeguarding assets.

Education

High School Diploma -

Brampton Centennial Secondary
06.2011

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Microsoft Excel proficiency
  • Client Relationship Building

Skills And Qualifications

  • Exceptional problem solving and communication skills including active listening, analytical and problem-solving skills
  • Experienced and efficient in Fraud prevention & security strategies
  • Excellent time management and organization skills with the ability to prioritize and complete deadline sensitive tasks efficiently


Extracurricular Activities

Meals on Wheels (Volunteer Driver), 05/2016 - 09/2016,

  • Deliver meals to those in need.
  • Interact with the community and organize various fundraisers and activities enable less advantaged individuals, families and groups in the community to gain greater control over their lives and within their community.


Volunteer – Akal Academy, 09/2010 - 09/2020

  • Helped with organized events throughout the year
  • Provide one on one mentorship for at risk youth

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Identity Theft Response Representative

CIBC
09.2021 - Current

Customer Relationship Manager

Doaba Group
08.2019 - 09.2021

Security Supervisor

Armada North Security
01.2017 - 07.2019

Security Guard- Loss prevention

Garda World
06.2013 - 07.2018

High School Diploma -

Brampton Centennial Secondary

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MANPREET SINGH