Summary
Overview
Work History
Education
Skills
Timeline
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SAMREEN RUHI NEJITHA

Scarborough,Canada

Summary

Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment. Technical support professional with proven track record in solving complex technical issues and enhancing user experience.

Overview

4
4
years of professional experience

Work History

Technical Support Analyst

CONCENTRIX
03.2024 - 09.2024
  • Provide troubleshooting and technical support following specific call procedures to customers
  • Communicate electronically with computer users experiencing difficulties to determine and
  • Provide business systems, network and Internet support to users in response to identified difficulties

Guest Service Representative

The Quilon Beach Hotel & Convention Centre
09.2023 - 10.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Finance Associate

ACCENTURE
06.2022 - 07.2023
  • Closely reviewed customer account transactions on Oracle, ensuring financial accuracy
  • Handling Client and resolving issues and tax reconciliation
  • Detailed operations activities by producing and distributing high quality reports
  • Negotiated contracts with outside providers to optimise customer service and minimise costs

Business Analyst Intern

ADC SOLUTIONS
08.2020 - 04.2022
  • Analyzed existing systems and processes to identify areas of improvement
  • Collaborated with developers to ensure that product designs meet customer needs
  • Managed multiple concurrent tasks in a fast- paced environment

Education

Associate of Arts - Human Resources Management

Centennial College
Scarborough, None
08-2024

Cost Management Accounting - Accounting

Miles Education
Eranakulam,Kerala,India
07-2021

Bachelor of Arts - Commerce With Computer Application

Fatima Mata
Kerala India
06-2020

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Guest relations
  • Financial transactions
  • Data entry proficiency

Timeline

Technical Support Analyst

CONCENTRIX
03.2024 - 09.2024

Guest Service Representative

The Quilon Beach Hotel & Convention Centre
09.2023 - 10.2023

Finance Associate

ACCENTURE
06.2022 - 07.2023

Business Analyst Intern

ADC SOLUTIONS
08.2020 - 04.2022

Associate of Arts - Human Resources Management

Centennial College

Cost Management Accounting - Accounting

Miles Education

Bachelor of Arts - Commerce With Computer Application

Fatima Mata

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SAMREEN RUHI NEJITHA