Damani Roberts

• Manage various user/client tasks on our HR System (Workday Human Capital Management system).
• Communicate electronically and in person with computer users experiencing difficulties in determining and documenting problems experienced.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Reproduce, diagnose, and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.

Additional Roles

Administrative Assistant

• Provides administrative support to ensure efficient operation of the office.
• Answer telephone and relay telephone calls and messages, answer electronic inquiries, schedule meetings, and support visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Perform data entry.
• Open and distribute mail and other materials.

Tech Support

• Install and configure computer hardware operating systems and applications.
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new user accounts and profiles and deal with password issues.
• Conduct electrical safety checks on computer equipment.

• Manage various user/client tasks on our HR System (Workday Human Capital Management system).
• Communicate electronically and in person with computer users experiencing difficulties in determining and documenting problems experienced.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Reproduce, diagnose, and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.

• Responding to customer inquiries via phone, email, or chat.
• Assisting customers with orders, returns, and account-related issues.
• Resolving customer complaints timely and satisfactory manner.
• Providing accurate and helpful information to customers.
• Updating customer account information as needed.
• Processing customer orders and handling returns and exchanges maintaining a high level of product knowledge to assist customers with their inquiries.
• Following up with customers to ensure that their issues have been adequately addressed.

• Specialists in Amazon Prime Visa Reward Signature Card & Amazon Prime Store Card.
• Providing customers with information between the Amazon Prime Visa Reward Signature Card & Amazon Prime Store Card.
• Reward points.
• Responding to customer inquiries via phone, email, or chat.
• Assisting customers with orders, returns, and account-related issues.
• Resolving customer complaints in a timely and satisfactory manner.
• Providing accurate and helpful information to customers.
• Updating customer account information as needed.
• Processing customer orders and handling returns and exchanges maintaining a high level of product knowledge to assist customers with their inquiries.
• Following up with customers to ensure that their issues have been adequately addressed.

• Plan, organize, direct, controlled, and evaluate operations of the facility.
• Assist with other duties as assigned.
• Use power tools, and hand tools, for installation and maintenance Repair Camera installation for clients.
• Networking cabling infrastructure installation.

• Greet people coming into offices and other establishments,
• Direct clients to the appropriate contacts or services.
• Provide general information in person and by phone.
• Perform clerical duties, and maintain front desk security.
• Schedule appointments, using manual or computerized systems.
• Record bookings, handle credit card checks, receive payments, and issue receipts.

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically Perform hardware and software installations, configurations, and updates as needed
• Create and maintain tips and tricks solutions for online databases and websites
• Resolve technical issues in a timely manner using available resources