Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

SANGEETA KUMARI

Mississauga,ON

Summary

Certified IT Support Specialist with a background in computer networking and experience in technical support and data management. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

3
3
years of professional experience
3
3
Certification

Work History

Technical Support Analyst

SSCI
Mississauga, ON
10.2024 - Current
  • Provide technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
  • Coordinated with vendors regarding the purchase of replacement parts or upgrades when needed.
  • Identify opportunities for improving internal processes related to technical support operations.
  • Provide timely updates on progress towards resolution of customer issues via email or phone calls.
  • Evaluate third-party products for compatibility with the existing technology stack before making recommendations about their adoption.
  • Update software versions with patches and new installations to close security loopholes and protect users.
  • Monitor service orders to completion and close service tickets.
  • Handled customer service issues by providing guidance or escalating for advanced support.

PRODUCTION OPERATOR

Trillium Health Care Products Inc
Brockville, ON
01.2024 - 12.2024
  • Manage packaging operations and ensure adherence to quality standards using automated systems
  • Match and verify data between paper records and digital systems for accuracy
  • Inspect products for lot numbers, expiry dates, and damage, documenting findings with IT tools
  • Record and analyze product counts and manage finished goods inventory
  • Assisted in training new employees on proper machine operation techniques and safety protocols.

SALES REPRESENTATIVE

Fashion Valley
Scarborough, ON
03.2023 - 12.2023
  • Generated additional sales opportunities with upselling and cross-selling techniques
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional
  • Expanded customer base through cold calling, networking, and relationship building
  • Trained and mentored new sales representatives
  • Developed and implemented sales strategies to increase profits
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals

IT SUPPORT SPECIALIST

Chopra Computer Works & Coaching Centre
Banga, India
07.2021 - 03.2022
  • Managed document printing and facilitated account openings, applying IT troubleshooting skills as needed
  • Provided coaching in computer literacy and software usage, promoting digital literacy among clients.
  • Responded immediately to technical issues and inquiries, ensuring minimal disruption to operations
  • Facilitated secure account openings and maintained data integrity in compliance with IT security protocols
  • Tracked and documented technical issues and solutions using IT tools, ensuring problem resolution and client satisfaction.
  • Maintained an inventory of all IT equipment in the organization.
  • Coordinated with vendors for repairs or replacement of defective equipment.

Education

Post Secondary Diploma - Computer System Technician, Communicating Across Contexts and Business Communication for the Digital Workplace

Seneca College of Applied Arts and Technology
North York, ON
12.2023

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Customer Relationship Building
  • Product and service knowledge
  • Customer Needs Assessment
  • Customer Success Management
  • Product promotions
  • Client Account Management
  • Systems and software expertise
  • Records management
  • IT Help Desk
  • Microsoft Azure
  • Virtual Server
  • Cloud computing
  • Network security
  • Wireless networking
  • Technology Integration
  • Network Administration
  • Windows Server
  • IP Address Management
  • Class: Technology Integration
  • Networking Monitoring
  • Incident response
  • Ticketing System

Certification

  • CompTIA A+
  • AZ 900 (Azure Fundamentals) – Microsoft
  • MS 900 (365 Fundamentals) - Microsoft
  • IT Service Desk Careers and Certifications - LinkedIn

Timeline

Technical Support Analyst

SSCI
10.2024 - Current

PRODUCTION OPERATOR

Trillium Health Care Products Inc
01.2024 - 12.2024

SALES REPRESENTATIVE

Fashion Valley
03.2023 - 12.2023

IT SUPPORT SPECIALIST

Chopra Computer Works & Coaching Centre
07.2021 - 03.2022

Post Secondary Diploma - Computer System Technician, Communicating Across Contexts and Business Communication for the Digital Workplace

Seneca College of Applied Arts and Technology

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SANGEETA KUMARI